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Screen click map bug

Screen click map bug

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Jul 8, 2022, 13:4707/08/22
04/27/21
20

Screen click map bug

Since the last patch adding the new vaults in PC, I try to select the second column of the gear of my hero, and instead of selecting the second column (head and chest), it selects the abilities tab. And several random malfunctions related to making click to the screen. It is impossible to me in the settings to select a screen resolution. The resolution combo appears and dissapears without letting me select any. And others.

I suspect something of the cache. I've tried to clean the cache in the plarium launcher. I tried to unninstall several times the game and reinstall it. I tried to install the game in other computer and it works nice (it wasn't installed before in that computer).


The data cache seems to be kept even if I try to unninstall. Since the speed of battles it is remembered- And thay is why I know that the cache is kept somehow and it is not cleared.


I tried to find a way to solve it in Internet, but I don't know how to clear the cache, properly on the PC windows side. And that is since the last update 5.7.

I'm a bit frustrated by it, since I use to solve the problems by myself. But this thing ... it is something that I can't solve it.


I would be greatly thankful if you could show me the way to solve it.

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dthorne04Moderator
Jul 8, 2022, 23:4607/08/22
12/30/20
6231

I'd like to grab a few details from you: 

Can you take any screenshots of what the issue(s) look like, or video if possible?

What kind of computer/operating system are you running?

As for removing your data cache:

1. Open Plarium Play application

2. Go to settings

3. System Preferences

4. Troubleshooting, reset cache

If this doesn't work, please come back with more details and we'll try to figure this thing out. 

Jul 9, 2022, 11:1607/09/22
04/27/21
20

It's like the buttons/options appear in one place but if you try to press them other elements are selected.

Something weird. I did the 1-4 steps. And some settings like speed is not reseted.


Jul 9, 2022, 12:5507/09/22
04/27/21
20