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Mar 7, 2025, 16:5103/07/25
02/27/16
3

update

Hello, The launcher does not update, it displays a message about a new version with an update button, but after trying to update nothing happens. Therefore, I can not enter the game, what should I do? Thank you!

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dthorne04Moderator
Mar 7, 2025, 19:4803/07/25
12/30/20
6702

Can you try clearing cache, uninstalling and reinstalling?

Mar 8, 2025, 04:0703/08/25
02/27/16
3
dthorne04

Can you try clearing cache, uninstalling and reinstalling?

Yes, I tried reinstalling, downloaded the launcher, ran it, but nothing happened

Mar 8, 2025, 04:1303/08/25
Mar 8, 2025, 04:19(edited)
02/27/16
3

Found in the logs


Burn v3.11.2.4516, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Windows\Temp\{FEB96975-B912-438F-ABC0-3294DF9D92F9}\.cr\PlariumPlaySetup.exe

Command Line: '-burn.clean.room=C:\Users\Admin\Downloads\PlariumPlaySetup.exe -burn.filehandle.attached=200 -burn.filehandle.self=208'

Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Admin\Downloads\PlariumPlaySetup.exe'

Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\Admin\Downloads\'

Setting string variable 'WixBundleLog' to value 'C:\Users\Admin\AppData\Local\Temp\Plarium_Play_20250308120830.log'

Setting string variable 'WixBundleName' to value 'Plarium Play'

Setting string variable 'WixBundleManufacturer' to value 'Plarium'

Loading managed bootstrapper application.

Error 0x80131522: Failed to create the managed bootstrapper application.

Error 0x80131522: Failed to create UX.

Error 0x80131522: Failed to load UX.

Error 0x80131522: Failed while running 

Variable: WixBundleAction = 5

Variable: WixBundleElevated = 1

Variable: WixBundleLog = C:\Users\Admin\AppData\Local\Temp\Plarium_Play_20250308120830.log

Variable: WixBundleManufacturer = Plarium

Variable: WixBundleName = Plarium Play

Variable: WixBundleOriginalSource = C:\Users\Admin\Downloads\PlariumPlaySetup.exe

Variable: WixBundleOriginalSourceFolder = C:\Users\Admin\Downloads\

Variable: WixBundleProviderKey = {4dca8885-3d6f-471b-bf69-5da3c058b39d}

Variable: WixBundleSourceProcessFolder = C:\Users\Admin\Downloads\

Variable: WixBundleSourceProcessPath = C:\Users\Admin\Downloads\PlariumPlaySetup.exe

Variable: WixBundleTag = 

Variable: WixBundleUILevel = 4

Variable: WixBundleVersion = 10.1.0.0

Error 0x80131522: Failed to run per-user mode.

Exit code: 0x80131522, restarting: No


These logs are created when installing and updating the game.


Mar 8, 2025, 18:2103/08/25
02/27/16
3

I solved the problem by updating the system from Windows 7 to Windows 10.