I didn't receive the "Server Downtime Gift" that was just announced (November 5th) via an in-game bulletin. It consisted of: 2 clan keys, 250 energy and a 1-day 100% XP booster.
Shut down Nov 4th with one key and was getting second key while I was sleeping so I would have 2 attacks when I woke up. This is my normal pattern. Saw the announcement and went to do my attacks and only had those 2 keys. This isn’t the first time I have missed out on extra keys. You need to change the programming to actually give extra keys even if there are 2 keys already from normal gaming.