5th anniversary gifts never delivered

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5th anniversary gifts never delivered

Mar 7, 2024, 17:2303/07/24

12/22/20

5th anniversary gifts never delivered

Hello,

I cannot produce the screenshot of the 5th anniversary gifts since it popped up and I don't know how to find it back. But its the one where there was a sacred and a primal shard and I think it was 2 void shards and either an immortal or eternal soul stone and I think 5 mill in silver. Even though I clicked to accept I never received it and am super upset about it since for once there was an opportunity to get some awesome rewards!! It was a different offer than the 5 daily offers for the event. Please help!! My username is HestiaRae

Comments

dthorne04Moderator

Mar 7, 2024, 17:3203/07/24

12/30/20

6236

Have you checked your inbox, in game?

Have you made sure it's not still in the store and able to collected?

ashleybulthuis

Mar 7, 2024, 17:4403/07/24

12/22/20

I checked my inbox in game and every section and tab of the shop and couldn't find it. I looked in the summon portal to see if the shards showed up there and they weren't there either. Just dissappeared.

dthorne04Moderator

Mar 7, 2024, 17:5503/07/24

12/30/20

6236

ashleybulthuis

I'd open a support ticket either through in game or here: https://plarium.com/en/support/

I haven't heard of any issues with the gift but support should be able to shed light on it.

ashleybulthuis

Mar 7, 2024, 18:0203/07/24

12/22/20

Will do thank you for the link! :)

Liudas Stonys

Mar 14, 2024, 07:2703/14/24

06/13/20

Same happened to me.

dthorne04Moderator

Mar 14, 2024, 18:2703/14/24

12/30/20

6236

Liudas Stonys

Same happened to me.

if you've checked in the places they should be and they're not there, please contact support and see if they can offer clarity on the situation.

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