Game Freezing Issue

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Aug 22, 2019, 18:0008/22/19

02/20/17

Game Freezing Issue

I know I am not the only one having this issue, I am down $30, which I regret spending now in this game. I have sent all the bug reports, emailed support, 6 days on one and 4 on the other with no reply. I have reported this to Google play store and they reported it to their investigation section for the freezing and lack of fixes. I just want compensation for the items I bought that disappeared during the freezes and lack of service. The review post linked me to the state of things in July that has nothing to do with the issue all 3 times i changed my review, so much for reading the reviews huh? And I expect this topic will be deleted once an admin sees it, since no one is addressing this issue and doesnt want to comp players for the real money spent in game that was lost.

Comments

Deleted

Aug 22, 2019, 22:1708/22/19

The game crashes way too much. Fix your game I will spend my money ty

DapperWalrus

Aug 23, 2019, 21:3608/23/19

02/20/17

No clarification or any reason yet? Guess I might have to fill out the forum for Google play for the whole report for them not fixing massive flaws but adding events, heroes, and what not instead if fixing a massive issue

Predakhan

Aug 23, 2019, 22:0008/23/19

02/22/17

I've never had issues until recently and it is consistently crashing now.

Velynt

Aug 23, 2019, 22:2608/23/19

06/12/19

https://plarium.com/forum/en/raid-shadow-legends/677_bug-reports/128310_game-freeze-often-after-update/?post=603274

This has been happening to me across 3 devices. It started 2 updates ago. The game freezes during loading screens, when it zooms in on a critical hit, or loading characters into the tavern.

I have lost tons of energy and clan boss keys due to this.

FordPrefect

Aug 24, 2019, 02:1508/24/19

02/09/17

Plarium, please fix this soon. This is a huge problem for some players. I have lost hundreds of energy and several keys. This is a game breaking issue right now.

DapperWalrus

Aug 24, 2019, 16:5508/24/19

02/20/17

Another update! The support email closed my ticket and linked me to a deleted thread labeled Game Freezed, gotta love this support, we should all report the app for fraud I can post the link to the page to fill it out if o get enough likes on it

brynortz838

Aug 26, 2019, 14:3408/26/19

06/11/19

Guys come on I spend waaayyyy to much money on this game for it to constantly freeze I'm hoping you guys are going to fix this and compensate players for lost energy... it's kinda bs.

Crafty

Aug 27, 2019, 04:0808/27/19

05/17/19

As so many are saying, the games freezes and not just during battles, but I have it occuring in anything I do.

Instead of adding more and more content, FIX PROBLEMS first. Then people are more likely to spend real money.

Could at least part of the problem be the over use of RNGs ? Device CPUs have to work harder when they have to do all those calcs.

It's a pity that submitting a ticket gets no response from support, other than an automated one.

gran1993

Aug 27, 2019, 11:4008/27/19

05/06/19

Had a issue with freezing on the spiders dungeon, you just put out a tournament and i cant participate because of this issue, happens each time i try, ive waisted energy and this happens way to often, if its not this dungenon its another one, or it happens with my muli battle alot to, been like it for weeks, ive done several reports bit still no change, please fix this issue as its stopping me from progressing my charcters.

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Fix your game I will spend my money ty","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1566512231860","editedDate":"0","id":"662901","entityId":"148321","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"662901","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8391737/","commentUrl":"/en/comment/topic_663360/"},"strings":{"userRole":"","userId":"8391737","contentDraftJs":"","contentHtml":"No clarification or any reason yet? Guess I might have to fill out the forum for Google play for the whole report for them not fixing massive flaws but adding events, heroes, and what not instead if fixing a massive issue","userRegistered":"1487600111563","userCommentsCount":"21","userName":"DapperWalrus","createdDate":"1566596190187","editedDate":"0","id":"663360","entityId":"148321","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/800.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"663360","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7378574/","commentUrl":"/en/comment/topic_663364/"},"strings":{"userRole":"","userId":"7378574","contentDraftJs":"","contentHtml":"I've never had issues until recently and it is consistently crashing now.","userRegistered":"1487735624733","userCommentsCount":"63","userName":"Predakhan","createdDate":"1566597610900","editedDate":"0","id":"663364","entityId":"148321","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_26.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"663364","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8658435/","commentUrl":"/en/comment/topic_663367/"},"strings":{"userRole":"","userId":"8658435","contentDraftJs":"","contentHtml":"<p><a href=\"//plarium.com/forum/en/raid-shadow-legends/677_bug-reports/128310_game-freeze-often-after-update/?post=603274\" target=\"_blank\">https://plarium.com/forum/en/raid-shadow-legends/677_bug-reports/128310_game-freeze-often-after-update/?post=603274</a> </p><br><p>This has been happening to me across 3 devices. It started 2 updates ago. The game freezes during loading screens, when it zooms in on a critical hit, or loading characters into the tavern. </p><br><p>I have lost tons of energy and clan boss keys due to this.</p>","userRegistered":"1560354883767","userCommentsCount":"1","userName":"Velynt","createdDate":"1566599204340","editedDate":"0","id":"663367","entityId":"148321","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1500.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"663367","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8650120/","commentUrl":"/en/comment/topic_663401/"},"strings":{"userRole":"","userId":"8650120","contentDraftJs":"","contentHtml":"Plarium, please fix this soon. This is a huge problem for some players. I have lost hundreds of energy and several keys. This is a game breaking issue right now.","userRegistered":"1486670306607","userCommentsCount":"5","userName":"FordPrefect","createdDate":"1566612912147","editedDate":"0","id":"663401","entityId":"148321","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"663401","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8391737/","commentUrl":"/en/comment/topic_663607/"},"strings":{"userRole":"","userId":"8391737","contentDraftJs":"","contentHtml":"Another update! The support email closed my ticket and linked me to a deleted thread labeled Game Freezed, gotta love this support, we should all report the app for fraud I can post the link to the page to fill it out if o get enough likes on it","userRegistered":"1487600111563","userCommentsCount":"21","userName":"DapperWalrus","createdDate":"1566665748643","editedDate":"0","id":"663607","entityId":"148321","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/800.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"663607","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8429975/","commentUrl":"/en/comment/topic_664418/"},"strings":{"userRole":"","userId":"8429975","contentDraftJs":"","contentHtml":"Guys come on I spend waaayyyy to much money on this game for it to constantly freeze I'm hoping you guys are going to fix this and compensate players for lost energy... it's kinda bs.","userRegistered":"1560285104563","userCommentsCount":"1","userName":"brynortz838","createdDate":"1566830065257","editedDate":"0","id":"664418","entityId":"148321","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/27.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"664418","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8380731/","commentUrl":"/en/comment/topic_664619/"},"strings":{"userRole":"","userId":"8380731","contentDraftJs":"","contentHtml":"<p>As so many are saying, the games freezes and not just during battles, but I have it occuring in anything I do.</p><p>Instead of adding more and more content, FIX PROBLEMS first. Then people are more likely to spend real money.</p><p>Could at least part of the problem be the over use of RNGs ? Device CPUs have to work harder when they have to do all those calcs.</p>It's a pity that submitting a ticket gets no response from support, other than an automated one.","userRegistered":"1558095292197","userCommentsCount":"6","userName":"Crafty","createdDate":"1566878927190","editedDate":"0","id":"664619","entityId":"148321","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/710.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"664619","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8243309/","commentUrl":"/en/comment/topic_664749/"},"strings":{"userRole":"","userId":"8243309","contentDraftJs":"","contentHtml":"<p>Had a issue with freezing on the spiders dungeon, you just put out a tournament and i cant participate because of this issue, happens each time i try, ive waisted energy and this happens way to often, if its not this dungenon its another one, or it happens with my muli battle alot to, been like it for weeks, ive done several reports bit still no change, please fix this issue as its stopping me from progressing my charcters. </p>","userRegistered":"1557179240677","userCommentsCount":"1","userName":"gran1993","createdDate":"1566906042043","editedDate":"0","id":"664749","entityId":"148321","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/03.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"664749","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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Fix your game I will spend my money ty","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1566512231860","editedDate":"0","id":"662901","entityId":"148321","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"662901","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8391737/","commentUrl":"/en/comment/topic_663360/"},"strings":{"userRole":"","userId":"8391737","contentDraftJs":"","contentHtml":"No clarification or any reason yet? Guess I might have to fill out the forum for Google play for the whole report for them not fixing massive flaws but adding events, heroes, and what not instead if fixing a massive issue","userRegistered":"1487600111563","userCommentsCount":"21","userName":"DapperWalrus","createdDate":"1566596190187","editedDate":"0","id":"663360","entityId":"148321","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/800.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"663360","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7378574/","commentUrl":"/en/comment/topic_663364/"},"strings":{"userRole":"","userId":"7378574","contentDraftJs":"","contentHtml":"I've never had issues until recently and it is consistently crashing now.","userRegistered":"1487735624733","userCommentsCount":"63","userName":"Predakhan","createdDate":"1566597610900","editedDate":"0","id":"663364","entityId":"148321","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_26.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"663364","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8658435/","commentUrl":"/en/comment/topic_663367/"},"strings":{"userRole":"","userId":"8658435","contentDraftJs":"","contentHtml":"<p><a href=\"//plarium.com/forum/en/raid-shadow-legends/677_bug-reports/128310_game-freeze-often-after-update/?post=603274\" target=\"_blank\">https://plarium.com/forum/en/raid-shadow-legends/677_bug-reports/128310_game-freeze-often-after-update/?post=603274</a> </p><br><p>This has been happening to me across 3 devices. It started 2 updates ago. The game freezes during loading screens, when it zooms in on a critical hit, or loading characters into the tavern. </p><br><p>I have lost tons of energy and clan boss keys due to this.</p>","userRegistered":"1560354883767","userCommentsCount":"1","userName":"Velynt","createdDate":"1566599204340","editedDate":"0","id":"663367","entityId":"148321","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1500.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"663367","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8650120/","commentUrl":"/en/comment/topic_663401/"},"strings":{"userRole":"","userId":"8650120","contentDraftJs":"","contentHtml":"Plarium, please fix this soon. This is a huge problem for some players. I have lost hundreds of energy and several keys. This is a game breaking issue right now.","userRegistered":"1486670306607","userCommentsCount":"5","userName":"FordPrefect","createdDate":"1566612912147","editedDate":"0","id":"663401","entityId":"148321","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"663401","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8391737/","commentUrl":"/en/comment/topic_663607/"},"strings":{"userRole":"","userId":"8391737","contentDraftJs":"","contentHtml":"Another update! The support email closed my ticket and linked me to a deleted thread labeled Game Freezed, gotta love this support, we should all report the app for fraud I can post the link to the page to fill it out if o get enough likes on it","userRegistered":"1487600111563","userCommentsCount":"21","userName":"DapperWalrus","createdDate":"1566665748643","editedDate":"0","id":"663607","entityId":"148321","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/800.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"663607","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8429975/","commentUrl":"/en/comment/topic_664418/"},"strings":{"userRole":"","userId":"8429975","contentDraftJs":"","contentHtml":"Guys come on I spend waaayyyy to much money on this game for it to constantly freeze I'm hoping you guys are going to fix this and compensate players for lost energy... it's kinda bs.","userRegistered":"1560285104563","userCommentsCount":"1","userName":"brynortz838","createdDate":"1566830065257","editedDate":"0","id":"664418","entityId":"148321","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/27.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"664418","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8380731/","commentUrl":"/en/comment/topic_664619/"},"strings":{"userRole":"","userId":"8380731","contentDraftJs":"","contentHtml":"<p>As so many are saying, the games freezes and not just during battles, but I have it occuring in anything I do.</p><p>Instead of adding more and more content, FIX PROBLEMS first. Then people are more likely to spend real money.</p><p>Could at least part of the problem be the over use of RNGs ? Device CPUs have to work harder when they have to do all those calcs.</p>It's a pity that submitting a ticket gets no response from support, other than an automated one.","userRegistered":"1558095292197","userCommentsCount":"6","userName":"Crafty","createdDate":"1566878927190","editedDate":"0","id":"664619","entityId":"148321","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/710.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"664619","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8243309/","commentUrl":"/en/comment/topic_664749/"},"strings":{"userRole":"","userId":"8243309","contentDraftJs":"","contentHtml":"<p>Had a issue with freezing on the spiders dungeon, you just put out a tournament and i cant participate because of this issue, happens each time i try, ive waisted energy and this happens way to often, if its not this dungenon its another one, or it happens with my muli battle alot to, been like it for weeks, ive done several reports bit still no change, please fix this issue as its stopping me from progressing my charcters. </p>","userRegistered":"1557179240677","userCommentsCount":"1","userName":"gran1993","createdDate":"1566906042043","editedDate":"0","id":"664749","entityId":"148321","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/03.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"664749","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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