not receiving Amazon Prime EP-Booster-Paket

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not receiving Amazon Prime EP-Booster-Paket

Jan 5, 2023, 08:4301/05/23

07/18/22

not receiving Amazon Prime EP-Booster-Paket

PC, Windows 10

RSL anounced the availabilitry of the EP-Booster-Paket. I followed the link to Amazon, copied my personal promo code and entered it in the game GUI. Then there was a network issue. Neither did I receive the EP-Booster-Paket nor could I enter the promo code again. The code is burned without reward.

As I'm paing for Amazon Prime, I feel I should receive what I paid for, regardless of temporary network issues.

Comments

MaShalled

Jan 5, 2023, 09:3401/05/23

11/08/19

PC, Windows 11 and same problem

dthorne04Moderator

Jan 5, 2023, 17:4501/05/23

12/30/20

6230

Please open a support ticket either in game or here: https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360000007492&_gl=1*l3q146*_ga*b2lkMTM0MjMwNjAyMC4xNjYzODg2ODgy*_ga_5FNDF9DMY8*MTY3MjkzODgyNi45NTkuMS4xNjcyOTQwNzA1LjYwLjAuMA..

Mistress Elemental

Jan 5, 2023, 21:3301/05/23

06/15/20

Worked okay for me, also using Windows 10 using Plarium Play so it may be something specific to the account themselves.

MaShalled

Jan 6, 2023, 08:1801/06/23

11/08/19

Maybe the problem is the same like Wow. There we say always "Never play on patch day" ::-))

MaShalled

Jan 17, 2023, 13:4701/17/23

11/08/19

Nobody writes us what to do...

dthorne04Moderator

Jan 17, 2023, 20:5501/17/23

12/30/20

6230

MaShalled

Nobody writes us what to do...

please refer to the above message :)

You will need to contact Support to have them walk you through this. Amazon codes failing cannot be resolved via the forum, unfortunately.

MaShalled

Jan 20, 2023, 18:3701/20/23

11/08/19

I contacted support, but there comes only one Mail "Please wait..."

MaShalled

Jan 20, 2023, 18:3901/20/23

11/08/19

Maksym (Plarium Support Center | Mobile Games)

Jan 8, 2023, 17:12 GMT+2

Hello!

Thanks for your reply.

We will investigate your case and get back to you once we have any news.

Please do not reply to this message.

Thank you for understanding.

Best regards,

Maksym

Player Support Team <--- Thats the answer via mail

MaShalled

Jan 30, 2023, 16:2701/30/23

11/08/19

And what is now? In 2 days is the next Booster package - what is with this Package??

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