Christmas gift doesn't show up in inbox

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Christmas gift doesn't show up in inbox

Dec 24, 2022, 18:0212/24/22

12/02/22

Christmas gift doesn't show up in inbox

Hello everyone and Happy Christmas! It was very nice of Plarium to gift us such nice things, but I guess they have a bug now. I claimed the Christmas gifts and they don't show up in inbox. Anyone else got this bug?

Comments

ClosedPoly

Dec 24, 2022, 18:5112/24/22

05/03/20

1861

Be sure that your inbox was not already full. My presents showed up.

Naiin

Dec 24, 2022, 19:5512/24/22

12/02/22

Hmmm..my inbox is at 14/400, so nowhere near full. After lots of restarts, the goodies still don't show up. Such a pity.

dthorne04Moderator

Dec 24, 2022, 20:4612/24/22

12/30/20

6231

Naiin

Hmmm..my inbox is at 14/400, so nowhere near full. After lots of restarts, the goodies still don't show up. Such a pity.

Have you tried closing & reopening the game? If the issue persists, please open a support ticket through the in game option or here: https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360000007492&_gl=1*z1rke6*_ga*b2lkODU1MTEwMTA2OS4xNjYxODI2ODE1*_ga_5FNDF9DMY8*MTY3MTkxMzAzOC40MjcuMS4xNjcxOTE0Nzk2LjYwLjAuMA..

Naiin

Dec 26, 2022, 11:5212/26/22

12/02/22

Thank you for the advice, I submitted 3 tickets, one for each account. Third day now of playing on PC platform and haven't got the popup and I have to tell you I'm playing lots of hours. I don't know if it's really a bug or not, but would like to get the gifts until the period ends, would help me a lot. :(

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