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Missing Champions?

Missing Champions?

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Nov 17, 2022, 12:1511/17/22
10/26/22
4

Missing Champions?

-Custom Gaming PC (recent switch from mobile)
-Windows 11 Newest build
-Left game to pass time for champ in sparring pit
- During the boosted shard event that just ended, I had purchased some shards, that aside, one of the pulls was Zavia (Dark Elf) and the second was Dutchess Lilitu (Demon spawn i think). 

They are gone, not in my vault, not in my list, i def did not sacrifice them. I'm extremely confused. I never had this issue on mobile, only since switching to pc im noticing small things like this are happening, missing brews, missing artifacts, missing gems, gem mine not filling to capacity in the time it states, but all that is small compared to losing two legendary champs, especially after spending IRL money on the game several times. Now mind you the game did freeze or whatever when you leave it for too long and that was due to having to vacate our apartment for pest control to come spray and i had left the game on for a champ i had in the pit to pass time (not one of the missing ones), but i didnt notice the missing champs til hours after that which was recently. I'm super confused and the things going wrong are pushing me away from the game when I just started streaming it to over 70,000 people :/  

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Nov 18, 2022, 04:2111/18/22
10/26/22
4
dthorne04

Just to get the easy question out of the way: Are we sure it's the same account between both devices? 

If the answer is yes, feel free to open a ticket with support either in-game or here:

https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360000007492&_gl=1*1reimai*_ga*b2lkMTM0MjMwNjAyMC4xNjYzODg2ODgy*_ga_5FNDF9DMY8*MTY2ODcwNzY3Mi41MDAuMS4xNjY4NzA5NzY2LjYwLjAuMA..


yes because I don't use my main on my phone anymore I use my F2P alt on my phone. And I did right after I posted this and got a email back asking for my IGN but have heard nothing back since. My gf pulled two as well and hers are still there just fine but she is missing all her gems.