Stuck Loading Campaign Battle

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Stuck Loading Campaign Battle

Jun 13, 2019, 17:4006/13/19

Stuck Loading Campaign Battle

Hi I've noticed recently I'll get stuck on the loading screen when entering a Campaign battle. The loading bar stops probably about 80-90% of the way, music stops, and it sticks there without ever loading the battle. Seems to happen about 1 of every 10 times, or so.

The energy cost of initiating the battle is consumed which is the frustrating part.

Device: iPhone XR

OS: 12.3.1

Repro steps:
1. Launch game

2. Go to Battle > Campaign > Select any one

3. Wait for loading to complete

Result: Loading does not complete 1 out of about 10 attempts. User is forced to quit and reopen the app, and the energy cost spent to launch the battle is wasted.

Expected: Loading completes. If loading doesn't complete and user never enters battle, energy cost is not used.

Comments

bj.ahn

Jun 18, 2019, 06:4906/18/19

04/24/19

I have had Same problem.

Additionally all battle, arena, dungeon fight openly crash

sirnagster

Jun 19, 2019, 01:0506/19/19

06/05/19

Same issue on iPhone XS Max. Has been for weeks now

Deleted

Jun 20, 2019, 18:5106/20/19

Jun 20, 2019, 18:53(edited)

iPhone XS Max, and also iPad Pro 11inch. The game freezes while loading campaign battles all the time, at least 1 out of 10 times.

Deleted

Jun 20, 2019, 18:5406/20/19

I would like to know if there is a device on which this doesn't occur.

Deleted

Jun 26, 2019, 19:4806/26/19

The CM Valkyrie said in another thread about this issue: "Yes, sadly it's a known issue, and we’re working with the QA and dev teams to get it solved ASAP. This problem should be fixed in update 1.8, which will be released shortly. We’re really sorry for the inconvenience!"

So hopefully we'll get 1.8 soon for iOS.

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Has been for weeks now","userRegistered":"1559696665910","userCommentsCount":"3","userName":"sirnagster","createdDate":"1560906316173","editedDate":"0","id":"624107","entityId":"133440","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/6.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"624107","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8396005/","commentUrl":"/en/comment/topic_624876/"},"strings":{"userRole":"","userId":"8396005","contentDraftJs":"","contentHtml":"iPhone XS Max, and also iPad Pro 11inch. 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Has been for weeks now","userRegistered":"1559696665910","userCommentsCount":"3","userName":"sirnagster","createdDate":"1560906316173","editedDate":"0","id":"624107","entityId":"133440","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/6.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"624107","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8396005/","commentUrl":"/en/comment/topic_624876/"},"strings":{"userRole":"","userId":"8396005","contentDraftJs":"","contentHtml":"iPhone XS Max, and also iPad Pro 11inch. The game freezes while loading campaign battles all the time, at <span style=\"font-style: italic;\">least</span> 1 out of 10 times.","userRegistered":"","userCommentsCount":"16","userName":"Deleted","createdDate":"1561056677377","editedDate":"1561056788087","id":"624876","entityId":"133440","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"624876","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8396005/","commentUrl":"/en/comment/topic_624878/"},"strings":{"userRole":"","userId":"8396005","contentDraftJs":"","contentHtml":"I would like to know if there is a device on which this <span style=\"font-style: italic;\">doesn't</span> occur.","userRegistered":"","userCommentsCount":"16","userName":"Deleted","createdDate":"1561056893000","editedDate":"0","id":"624878","entityId":"133440","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"624878","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8396005/","commentUrl":"/en/comment/topic_627145/"},"strings":{"userRole":"","userId":"8396005","contentDraftJs":"","contentHtml":"<p>The CM Valkyrie said in another thread about this issue: \"Yes, sadly it's a known issue, and we’re working with the QA and dev teams to get it solved ASAP. This problem should be fixed in update 1.8, which will be released shortly. We’re really sorry for the inconvenience!\"\r</p>\r\r\r<p>So hopefully we'll get 1.8 soon for iOS.</p>","userRegistered":"","userCommentsCount":"16","userName":"Deleted","createdDate":"1561578516213","editedDate":"0","id":"627145","entityId":"133440","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"627145","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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