Game freezes in loading screen

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Game freezes in loading screen

TIMMOK

Jun 5, 2019, 13:3906/05/19

05/03/19

Game freezes in loading screen

I use an IPhone XS Max

Operating system 12.3.1

My game freezes when I load into campaign battles, arena and I had two crashes that involved summoning a void shard and a mystery shard. I lost both shards at different times.

I reset all settings on my iPhone to attempt to resolve the issue. I then reinstalled the game. Still not fixed. Finally I turned the graphics settings down on the game and it still froze.

I have charter WiFi at 300mbps and I’m on ATT with 4 to 5 bars. I crash with WiFi on and off.

I installed the game on my iPad Pro 12.5 with operating system 12.3.1. It freezes less frequently but still happens.

I love your game and would love to buy some packs but I can’t risk it while I’m being plagued with these issues. Maybe you have some advice on a setting I need to change?

Faithfully,

Timmok

Comments

TIMMOK

Jun 5, 2019, 13:5606/05/19

05/03/19

I failed to mention that Apple ran diagnostics on my phone. All hardware tested good.

TIMMOK

Jun 6, 2019, 00:3806/06/19

05/03/19

Minotaurs labyrinth. Multiple freeze ups. Lost over 100 energy tonight. Anybody reading these forums?

Belegurt

Jun 6, 2019, 12:3406/06/19

03/22/19

man i lost around 700+ energy(4-5 cb key) in last 12 days,also make post here but noone care about that

3420165356

Jun 6, 2019, 18:4206/06/19

03/23/19

哥们。我跟你机型一样，系统升级了，这个问题一直存在。Dude, I am the same as your model, the system is the same, this problem has not been fixed, I found that in most cases, the load interface freezes, some people happen at the same time, I suspect that there is a problem with the server node.

3420165356

Jun 6, 2019, 18:4406/06/19

03/23/19

I think the best solution is to consume the re-settlement interface deduction. Timmok said:

I use an IPhone XS Max
Operating system 12.3.1
My game freezes when I load into campaign battles, arena and I had two crashes that involved summoning a void shard and a mystery shard. I lost both shards at different times.
I reset all settings on my iPhone to attempt to resolve the issue. I then reinstalled the game. Still not fixed. Finally I turned the graphics settings down on the game and it still froze.
I have charter WiFi at 300mbps and I’m on ATT with 4 to 5 bars. I crash with WiFi on and off.
I installed the game on my iPad Pro 12.5 with operating system 12.3.1. It freezes less frequently but still happens.
I love your game and would love to buy some packs but I can’t risk it while I’m being plagued with these issues. Maybe you have some advice on a setting I need to change?

Faithfully,

Timmok

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Maybe you have some advice on a setting I need to change?</p><br><p>Faithfully,</p><br><p>Timmok</p>","createdDate":"1559741940000","folderId":"677","id":"132268","authorId":"8311707","authorRegistered":"1556849037220","authorName":"TIMMOK","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1480.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"1022","commentsCount":"5","likesCount":"1","authorCommentsCount":"2","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/raid-shadow-legends/677_bug-reports/132268_game-freezes-in-loading-screen/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/8311707/","commentUrl":"/en/comment/topic_615390/"},"strings":{"userRole":"","userId":"8311707","contentDraftJs":"","contentHtml":"I failed to mention that Apple ran diagnostics on my phone. All hardware tested good. ","userRegistered":"1556849037220","userCommentsCount":"2","userName":"TIMMOK","createdDate":"1559742982117","editedDate":"0","id":"615390","entityId":"132268","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1480.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"615390","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8311707/","commentUrl":"/en/comment/topic_615518/"},"strings":{"userRole":"","userId":"8311707","contentDraftJs":"","contentHtml":"Minotaurs labyrinth. Multiple freeze ups. Lost over 100 energy tonight.  Anybody reading these forums?","userRegistered":"1556849037220","userCommentsCount":"2","userName":"TIMMOK","createdDate":"1559781492883","editedDate":"0","id":"615518","entityId":"132268","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1480.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"615518","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8089462/","commentUrl":"/en/comment/topic_615688/"},"strings":{"userRole":"","userId":"8089462","contentDraftJs":"","contentHtml":"man i lost around 700+ energy(4-5 cb key)  in last 12 days,also make post here but noone care about that ","userRegistered":"1553256068587","userCommentsCount":"60","userName":"Belegurt","createdDate":"1559824457567","editedDate":"0","id":"615688","entityId":"132268","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1750.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"615688","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7883262/","commentUrl":"/en/comment/topic_615796/"},"strings":{"userRole":"","userId":"7883262","contentDraftJs":"","contentHtml":"哥们。我跟你机型一样，系统升级了，这个问题一直存在。Dude, I am the same as your model, the system is the same, this problem has not been fixed, I found that in most cases, the load interface freezes, some people happen at the same time, I suspect that there is a problem with the server node. ","userRegistered":"1553308624870","userCommentsCount":"17","userName":"3420165356","createdDate":"1559846536693","editedDate":"0","id":"615796","entityId":"132268","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/18.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"615796","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7883262/","commentUrl":"/en/comment/topic_615799/"},"strings":{"userRole":"","userId":"7883262","contentDraftJs":"","contentHtml":"<div class=\"user-name\">I think the best solution is to consume the re-settlement interface deduction. Timmok said:</div><br><blockquote><p>I use an IPhone XS Max</p><p>Operating system 12.3.1</p><p>My game freezes when I load into campaign battles, arena and I had two crashes that involved summoning a void shard and a mystery shard. I lost both shards at different times.  </p><p>I reset all settings on my iPhone to attempt to resolve the issue. I then reinstalled the game. Still not fixed. Finally I turned the graphics settings down on the game and it still froze. </p><p>I have charter WiFi at 300mbps and I’m on ATT with 4 to 5 bars. I crash with WiFi on and off. </p><p>I installed the game on my iPad Pro 12.5 with operating system 12.3.1.  It freezes less frequently but still happens.  </p><p>I love your game and would love to buy some packs but I can’t risk it while I’m being plagued with these issues. Maybe you have some advice on a setting I need to change?</p><br><p>Faithfully,</p><br><p>Timmok</p></blockquote><br>","userRegistered":"1553308624870","userCommentsCount":"17","userName":"3420165356","createdDate":"1559846691040","editedDate":"0","id":"615799","entityId":"132268","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/18.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"615799","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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