Missing rewards

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Apr 11, 2019, 20:1304/11/19

04/03/19

Missing rewards

Turned in my last daily yesterday, which also finished the weekly quest. Did not receive the ancient shard for completing the weekly.

Also tried to collect the 135 star reward on Hard campaign, and never received it.

Wrote out an in game support ticket, only to receive a reply that said y’all were too swamped to read it, hope the new patch fixed the problem.

Quite disappointed. Bugs happen, that’s life. That response though, completely lacking.

Comments

RD Holland

Apr 11, 2019, 20:5704/11/19

02/23/19

Happened to me last 2 weeks blue shard grayed out. Can't collect.

Duke

Apr 12, 2019, 00:2504/12/19

03/24/19

I literally just missed my blue shard and 20 gems from the Arena chest just now. I demand to be refunded.

jokolii

Apr 12, 2019, 15:3004/12/19

03/28/19

Had the same last week: https://plarium.com/forum/en/raid-shadow-legends/677_bug-reports/125888_unable-to-claim-weekly-bonus/?post=594332

Nothing happened...

partridge_96

Apr 14, 2019, 04:0104/14/19

04/05/19

Same thing to me today. Today's daily reward and corresponding weekly reward for completing all dailies both uncollectable with timers active.

Deleted

Apr 14, 2019, 04:5204/14/19

This happened to me too. Less than two days on my weekly reward and I can't claim it.

AlphaHelix

Apr 14, 2019, 20:4404/14/19

02/09/19

Hey Guys!

There's not much I can do as I have limited knowledge. I would suggest restarting the game, or clearing the game cache to refresh it. If all else fails, submit a ticket to the support team so they can have a closer look at it.

Ticket can be found here: https://goo.gl/NWMB1Z

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That response though, completely lacking. </p><br>","createdDate":"1555013580000","folderId":"677","id":"126181","authorId":"8112481","authorRegistered":"1554284136847","authorName":"Hives","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/2120.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"1635","commentsCount":"6","likesCount":"0","authorCommentsCount":"1","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/raid-shadow-legends/677_bug-reports/126181_missing-rewards-4/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/8109436/","commentUrl":"/en/comment/topic_595431/"},"strings":{"userRole":"","userId":"8109436","contentDraftJs":"","contentHtml":"Happened to me last 2 weeks blue shard grayed out. Can't collect. <img src=\"//cnt-forum.plarium.com/file.bmp?g=7c1653c1-8f6f-4732-b562-cfb6bf9722ed\">","userRegistered":"1550939265323","userCommentsCount":"1","userName":"RD Holland","createdDate":"1555016232197","editedDate":"0","id":"595431","entityId":"126181","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://graph.facebook.com/v2.12/10157154039003750/picture?width=250&height=250"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"595431","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8123949/","commentUrl":"/en/comment/topic_595465/"},"strings":{"userRole":"","userId":"8123949","contentDraftJs":"","contentHtml":"I literally just missed my blue shard and 20 gems from the Arena chest just now. I demand to be refunded.","userRegistered":"1553408634623","userCommentsCount":"12","userName":"Duke","createdDate":"1555028732030","editedDate":"0","id":"595465","entityId":"126181","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1750.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"595465","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8129429/","commentUrl":"/en/comment/topic_595651/"},"strings":{"userRole":"","userId":"8129429","contentDraftJs":"","contentHtml":"<p>Had the same last week: <a href=\"//plarium.com/forum/en/raid-shadow-legends/677_bug-reports/125888_unable-to-claim-weekly-bonus/?post=594332\" target=\"_blank\">https://plarium.com/forum/en/raid-shadow-legends/677_bug-reports/125888_unable-to-claim-weekly-bonus/?post=594332</a><span style=\"color: inherit;\"> </span></p><p>Nothing happened...</p>","userRegistered":"1553781686913","userCommentsCount":"1","userName":"jokolii","createdDate":"1555083025967","editedDate":"0","id":"595651","entityId":"126181","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/2120.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"595651","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8201525/","commentUrl":"/en/comment/topic_595992/"},"strings":{"userRole":"","userId":"8201525","contentDraftJs":"","contentHtml":"Same thing to me today. Today's daily reward and corresponding weekly reward for completing all dailies both uncollectable with timers active. ","userRegistered":"1554506297953","userCommentsCount":"1","userName":"partridge_96","createdDate":"1555214502457","editedDate":"0","id":"595992","entityId":"126181","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/7.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"595992","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8258520/","commentUrl":"/en/comment/topic_595998/"},"strings":{"userRole":"","userId":"8258520","contentDraftJs":"","contentHtml":"This happened to me too. Less than two days on my weekly reward and I can't claim it.","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1555217563917","editedDate":"0","id":"595998","entityId":"126181","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"595998","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7152674/","commentUrl":"/en/comment/topic_596177/"},"strings":{"userRole":"","userId":"7152674","contentDraftJs":"","contentHtml":"<p>Hey Guys!</p><p>There's not much I can do as I have limited knowledge. I would suggest restarting the game, or clearing the game cache to refresh it. If all else fails, submit a ticket to the support team so they can have a closer look at it.</p><p>Ticket can be found here: <a href=\"//goo.gl/NWMB1Z\" rel=\"nofollow ugc\" target=\"_blank\">https://goo.gl/NWMB1Z</a></p>","userRegistered":"1549752944310","userCommentsCount":"90","userName":"AlphaHelix","createdDate":"1555274670660","editedDate":"0","id":"596177","entityId":"126181","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1750.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"596177","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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