Not receiving arena rewards

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Not receiving arena rewards

Mar 13, 2019, 12:4003/13/19

12/28/18

Not receiving arena rewards

Hi there,

As some other have reported, I didn't receive the arena reward this week. I opened a ticket in-game already, yes, and it's totally useless.

The support agent is asking for a screenshot of the error to be able to investigate this issue in-depth.

How can we provide a screenshot of something that never happened? The problem is not an error, it's the absence of one.

It's understandable if you don't have the tools required to identify what happened and grant the reward to players who claim not receiving it, but please just say so if it's the case.

I'm ready to help any way I can and have done it in many other reports but this one makes no sense, support-wise.

Cheers.

Comments

Sezzy

Mar 13, 2019, 14:3003/13/19

02/15/19

2725

Dear Raider!

Thank you for your cooperation. In arena rewards are working corretly. Some cases the reward window not pop up. Our support will investigate why in some cases that reward window not popped up. Sure your rewards directly added to your balance not in your inbox.The artifacts rewards to your inventory and the gem reward to your balance. Although the gems are not guaranteed as reward.

Neadrim

Mar 13, 2019, 23:1003/13/19

12/28/18

Good to know. Thanks Sezzy!

I'll better keep track of my inventory next week then, 'cause I double checked at the time of reset and the item was also not flagged as "new" if it was there.

Best Regards

jaspet75

Apr 6, 2020, 17:0804/06/20

I didn't receive rewards on either of my accounts

john.leslie0329

Apr 27, 2020, 18:2404/27/20

02/16/20

This has happened to me two chests in a row. It says I received a blue shard for Gold IV chest but I never actually get it. I always hope it appears in stash but no. Only the gear shows up in inventory under new from what I can tell. The blue shard is literally the only thing worth keeping and I never get it. So frustrating!!! No response from support about it

garyslater69

May 11, 2020, 12:1905/11/20

01/28/20

Ive had the same problem, I currently sit in gold 4 and got my rewards today which included gems (60) which were not updated into my account.

Has anyone else had this problem, I have not checked the if the 7 artifact pieces went in yet and I got a rare skill book.

The only thing I really wanted was the gems though.

Tuomio

Jun 8, 2020, 11:2006/08/20

08/20/18

I have the same issues. Noticed by the reward ancient shards not going in to the portal...

dkt22

Jul 25, 2022, 08:4007/25/22

05/24/19

Did not receive any gold tier v rewards. Only went into tier v today. Got no rewards at all

dkt22

Jul 25, 2022, 08:4207/25/22

05/24/19

Just got them late

Sledge - Ky

Jul 25, 2022, 12:1807/25/22

02/14/22

Still have the reward notification, but not the pop up or rewards on my account either.

dthorne04Moderator

Jul 26, 2022, 03:0607/26/22

12/30/20

6231

Sledge - Ky

Still have the reward notification, but not the pop up or rewards on my account either.

Hi, sorry for any issues you might be facing. If you haven't yet, please open a ticket with support and let's see if they can look into it for you.

https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360000007492&_gl=1*msnckz*_ga*b2lkMDY5NTk0Mzc2OC4xNjQxOTM3NTA1*_ga_5FNDF9DMY8*MTY1ODgwMzU1MS4yNDU1LjEuMTY1ODgwNDc0MC42MA..

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Thanks Sezzy!</p><p>I'll better keep track of my inventory next week then, 'cause I double checked at the time of reset and the item was also not flagged as \"new\" if it was there.</p>Best Regards","userRegistered":"1545959016617","userCommentsCount":"2","userName":"Neadrim","createdDate":"1552518654410","editedDate":"0","id":"586494","entityId":"124045","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/43296921.jpeg?v=1620298744"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"586494","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/5017232/","commentUrl":"/en/comment/topic_769750/"},"strings":{"userRole":"","userId":"5017232","contentDraftJs":"","contentHtml":"I didn't receive rewards on either of my accounts","userRegistered":"","userCommentsCount":"1","userName":"jaspet75","createdDate":"1586192904610","editedDate":"0","id":"769750","entityId":"124045","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"769750","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9363414/","commentUrl":"/en/comment/topic_777353/"},"strings":{"userRole":"","userId":"9363414","contentDraftJs":"","contentHtml":"This has happened to me two chests in a row.  It says I received a blue shard for Gold IV chest but I never actually get it.  I always hope it appears in stash but no.  Only the gear shows up in inventory under new from what I can tell.  The blue shard is literally the only thing worth keeping and I never get it.  So frustrating!!!  No response from support about it","userRegistered":"1581881901157","userCommentsCount":"1","userName":"john.leslie0329","createdDate":"1588011866063","editedDate":"0","id":"777353","entityId":"124045","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/7.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"777353","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9413262/","commentUrl":"/en/comment/topic_782404/"},"strings":{"userRole":"","userId":"9413262","contentDraftJs":"","contentHtml":"<p>Ive had the same problem, I currently sit in gold 4 and got my rewards today which included gems (60) which were not updated into my account.\r</p>\r\r<p>Has anyone else had this problem, I have not checked the if the 7 artifact pieces went in yet and I got a rare skill book.\r</p>\r\r<p>The only thing I really wanted was the gems though.</p>","userRegistered":"1580227293187","userCommentsCount":"3","userName":"garyslater69","createdDate":"1589199587270","editedDate":"0","id":"782404","entityId":"124045","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"782404","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/4185740/","commentUrl":"/en/comment/topic_789312/"},"strings":{"userRole":"","userId":"4185740","contentDraftJs":"","contentHtml":"I have the same issues. 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In arena rewards are working corretly. Some cases the reward window not pop up. Our support will investigate why in some cases that reward window not popped up. Sure your rewards directly added to your balance not in your inbox.The artifacts rewards to your inventory and the gem reward to your balance.  Although the gems are not guaranteed as reward. </p>","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1552487405947","editedDate":"0","id":"586403","entityId":"124045","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"586403","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/5301483/","commentUrl":"/en/comment/topic_586494/"},"strings":{"userRole":"","userId":"5301483","contentDraftJs":"","contentHtml":"<p>Good to know. Thanks Sezzy!</p><p>I'll better keep track of my inventory next week then, 'cause I double checked at the time of reset and the item was also not flagged as \"new\" if it was there.</p>Best Regards","userRegistered":"1545959016617","userCommentsCount":"2","userName":"Neadrim","createdDate":"1552518654410","editedDate":"0","id":"586494","entityId":"124045","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/43296921.jpeg?v=1620298744"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"586494","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/5017232/","commentUrl":"/en/comment/topic_769750/"},"strings":{"userRole":"","userId":"5017232","contentDraftJs":"","contentHtml":"I didn't receive rewards on either of my accounts","userRegistered":"","userCommentsCount":"1","userName":"jaspet75","createdDate":"1586192904610","editedDate":"0","id":"769750","entityId":"124045","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"769750","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9363414/","commentUrl":"/en/comment/topic_777353/"},"strings":{"userRole":"","userId":"9363414","contentDraftJs":"","contentHtml":"This has happened to me two chests in a row.  It says I received a blue shard for Gold IV chest but I never actually get it.  I always hope it appears in stash but no.  Only the gear shows up in inventory under new from what I can tell.  The blue shard is literally the only thing worth keeping and I never get it.  So frustrating!!!  No response from support about it","userRegistered":"1581881901157","userCommentsCount":"1","userName":"john.leslie0329","createdDate":"1588011866063","editedDate":"0","id":"777353","entityId":"124045","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/7.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"777353","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9413262/","commentUrl":"/en/comment/topic_782404/"},"strings":{"userRole":"","userId":"9413262","contentDraftJs":"","contentHtml":"<p>Ive had the same problem, I currently sit in gold 4 and got my rewards today which included gems (60) which were not updated into my account.\r</p>\r\r<p>Has anyone else had this problem, I have not checked the if the 7 artifact pieces went in yet and I got a rare skill book.\r</p>\r\r<p>The only thing I really wanted was the gems though.</p>","userRegistered":"1580227293187","userCommentsCount":"3","userName":"garyslater69","createdDate":"1589199587270","editedDate":"0","id":"782404","entityId":"124045","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"782404","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/4185740/","commentUrl":"/en/comment/topic_789312/"},"strings":{"userRole":"","userId":"4185740","contentDraftJs":"","contentHtml":"I have the same issues. 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