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shards not received from monthly quest

shards not received from monthly quest

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Feb 19, 2019, 05:1302/19/19
02/13/19
6

shards not received from monthly quest

I completed both "500 campaign battles" and "evolve a 5 star" monthly quests and did not receive any items whatsoever from completion. I'm wondering if theres any insight into this. I submitted a bug report in game for the first issue, but after just now evolving the 5 star and not receiving the void shard, I decided to come here. Also when I went back to submit my report, the page was stuck loading infinitely.

Player id:435717


*edit* So I cant remember if void shards are supposed to be given, but upon completion of the quest, the popup notification says a void shard has been dispensed. So perhaps the bug is just that popup notice itself...which sucks because a feel like a void shard would be nice and generous. To make sure of this, I just now completed the "power up two artifacts to 16" and saw once again, the void shard message despite the shard not being on the initial rewards list.


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Agent Drew Technical Support
Feb 19, 2019, 09:4302/19/19
06/06/18
126

Hi!

There are two quests with Shard rewards in the Monthly tab:
1. Claim the reward for completing all Daily quests 30 times.
2. Complete All Monthly Quests

We will check the pop-up notifications for other monthly quests.
In case you have a screenshot, which illustrates the issue, please send it to us.

Thank you for helping us to improve the game!