Assistance table not working

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Assistance table not working

Feb 13, 2019, 14:3002/13/19

02/13/19

Assistance table not working

Hi,

I did send an assistance request yesterday I got an answer today (was quick by the way) but now the assistance tab is frozen to loading messages. I can still close it, but can't see the message

Thanks in advance

Comments

telyard.phone

Feb 13, 2019, 14:4002/13/19

02/13/19

Open in double sorry

Rebirth MasterTechnical Support

Feb 14, 2019, 10:1802/14/19

08/02/15

Hi!

I've closed the second topic.

Currently, there is a bug when you create a ticket and close the window before the ticket actually gets forwarded to the Support Team.

To avoid such cases, wait for a few seconds before closing the window. Also, the developers are already working on the fix for this issue.

If you do not want to wait till the global fix, you can re-install the game.
Note that you have to connect your account to Plarium ID or Facebook before re-installing the game. Otherwise, you will lose your account progress.

Sorry for the inconvenience.

telyard.phone

Feb 14, 2019, 14:1802/14/19

02/13/19

Did reinstall and send a ticket back, wait about 20 seconds still bug After this:/

Rebirth MasterTechnical Support

Feb 15, 2019, 12:0602/15/19

08/02/15

Hello!

The developers are working on the fix.

If this issue persists even after waiting for a while, you can contact us via the email: [email protected]

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