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Server connection failed

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Dec 28, 2018, 00:0412/28/18
11/17/18
3

Server connection failed

hello i am having problem connecting to the game for almost 24 hours i have done everything suggested to me by discord admins and still doesnt work . Also a lot of people are having this issue as also stated in discord server.
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4k
Comments
16
Comments
Dec 28, 2018, 00:5412/28/18
1
I've been getting the same issues too.
DeletedTechnical Support
Dec 28, 2018, 10:0312/28/18
Dec 28, 2018, 10:11(edited)
4521

Hi!

This issue was related to a local Australian internet provider. Everything should be okay now. 

Thank you for reporting!

Jan 6, 2019, 11:0001/06/19
11/12/18
3

Agent Pavel said:


Hi!

This issue is still occuring !

Just dropped me out as I started boss battle. I'm 3 ft from router, using wifi, maximum signal bars ..... goddamn ridiculous. C'mon dev's. This has been going on for ages already. 

I lose my key, can't fight for 6hrs now..... dont tell me it's mobile internet issues cause I'm on wifi & everything else is working fine.

Happening multiple times a day, every day. 

DeletedTechnical Support
Jan 7, 2019, 08:3901/07/19
4521

naki.triker said:


Agent Pavel said:


Hi!

This issue is still occuring !

Just dropped me out as I started boss battle. I'm 3 ft from router, using wifi, maximum signal bars ..... goddamn ridiculous. C'mon dev's. This has been going on for ages already. 

I lose my key, can't fight for 6hrs now..... dont tell me it's mobile internet issues cause I'm on wifi & everything else is working fine.

Happening multiple times a day, every day. 

Could you please attach a screenshot of the error message you receive? It should contain your player ID and the error code. I will forward it to the devs. Currently, our devs are working on the game stability. Such issues should occur less often after the global launch. 


Jan 23, 2019, 01:1301/23/19
1

There was a server connection error when I was purchasing my rookie pack, my Google play showed that my credit card was charges but neither silver nor ancient shards was given to me. Please help.



Agent Drew Technical Support
Jan 23, 2019, 10:4601/23/19
Jan 23, 2019, 10:47(edited)
06/06/18
126
There was a server connection error when I was purchasing my rookie pack, my Google play showed that my credit card was charges but neither silver nor ancient shards was given to me. Please help.

Hi, Carl! For us to investigate this case we need you to submit a request to the support team. You can submit a request in the game or using the [email protected] email address. Thanks in advance!

Jun 3, 2019, 21:2006/03/19
05/31/19
2

2-June-2019 Getting this exact issue, no current posts whats going on???


Jun 14, 2019, 23:5706/14/19
07/30/18
1

Can't sign in!! Was working fine last night. Uninstalled and reinstalled.  Using BlueStack 4.60.20.1002


Jul 3, 2019, 23:2707/03/19
06/19/19
1

hola

tengo este problema 






Jul 4, 2019, 03:4607/04/19
Jul 4, 2019, 03:47(edited)
02/15/19
2725

Hi

As i know today we have no connection problems.


Jul 5, 2019, 07:5107/05/19
05/24/19
1

hello can you help me or connection problems I have updated to 1.8.1 but nothing and from leeri that I don't play what I have to do?

Jul 6, 2019, 06:0107/06/19
02/15/19
2725

Fantasyfn said:


hello can you help me or connection problems I have updated to 1.8.1 but nothing and from leeri that I don't play what I have to do?

Hi 

Could you send some screenshot from your error? 

Sep 10, 2019, 17:3709/10/19
09/09/19
1
I’ve been having this issue all day and support hasn’t gotten back to me. What are the solutions for this issue?
Sep 10, 2019, 19:1809/10/19
07/24/19
5
Same what is going, looks like a lot of people are having this problem.... today 
Sep 11, 2019, 03:1309/11/19
08/05/19
1
I've been having this problem all day as well. Tried a number of things, still not working.
Sep 11, 2019, 14:5409/11/19
07/24/19
5
millert313 said:

Same what is going, looks like a lot of people are having this problem.... today 
Does anyone from Plarium have anything to say i missed the day of Force Keeps and all day playing. is there anyone out there ?