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If you are having issues logging in, like me....

If you are having issues logging in, like me....

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harleQuinnModerator
Feb 5, 2022, 21:2902/05/22
02/24/19
7821

If you are having issues logging in, like me....

I was able to fix it by installing and turning on a VPN on this laptop.

Since yesterday, I couldn't log in AT ALL using Plarium Play. I could log in from my phone though. Using my phone isn't a good option since it turns into a burning handful of lava when running Raid. Installing Windscribe on this PC let me log back in. I didn't change anything else, didn't clear cache, didn't reinstall.

Community Managers are aware of this problem, but until it is totally fixed, this is the workaround that worked for me at least.

Windscribe is free for up to 10gbs per month if you need a VPN option to get you through to Monday, when the full Plarium team is back in the office. https://windscribe.com/

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Comments
Feb 10, 2022, 15:1802/10/22
04/12/21
499

Logging in not my problem but once I am in, there comes a measles rash of random red dots all over the place signifying nothing. When they can solve the red dot problem, (yes, I cleared cache, relogin, yadayada yada). No rythme or reason to it, just a big annoyance for which they never take responsibility for.

How can they tackle what many players want is a better working arena, when they cannot control their own graphics, except to create excuses why it HAS to be the player's fault.


Feb 10, 2022, 17:5602/10/22
06/25/20
6638

This isn't really the place for discussing that topic. Make a new thread, horsemen. But, to answer your specific point - the only red dot that is truly a bug is the equipment one, and there's an easy workaround (filter to show only new, see which ones aren't disappearing, remove filter, find those items, and select them manually).

Feb 10, 2022, 18:5202/10/22
Feb 10, 2022, 18:53(edited)
04/12/21
499

I am aware of that, trying the "just new" and "equipped" filter, still does not show anything with a red dot. Have tried a few tickets to support over this, they refuse to fix it once and for all. 

Plus in the lower right on main screen I have unsubstantiated red dots on the "champion" and "battle" tags, and on the "clan boss" tag.  Nothing nada zilch.

Ok all done. 

Feb 10, 2022, 19:1402/10/22
05/03/20
205

I tried to message you, horsemen.  But for some reason I am blocked from messaging.  Not sure why, I don't send many messages...

I have already broached this topic (almost a year ago) and got next to no support.

My thread requesting a fix to the red dot issue 

harleQuinnModerator
Feb 11, 2022, 01:0302/11/22
02/24/19
7821

New thread people. New thread.

You aren't having problems logging in? Congrats, this thread isn't for you.

Feb 12, 2022, 21:4802/12/22
11/11/21
8

I'm not sure if it's a login issue, but on my Mac whenever I try to launch RSL through Plarium play, it never opens