And this is why you should put password and two tier authentication on any kind of payment through your smartphone.

My son cannot purchase anything through our smart devices without me or my wife knowing.

Just be grateful that your only repercussions through all of this is just a ban on a mobile game and not some huge financial fall out.

OzzLee said:

And this is why you should put password and two tier authentication on any kind of payment through your smartphone.

My son cannot purchase anything through our smart devices without me or my wife knowing.

Just be grateful that your only repercussions through all of this is just a ban on a mobile game and not some huge financial fall out.

He knows his son bought stuffs. 

This is the reason I only have dogs.

I don't have to share my toys with them and they are still happy

Hi!

Lynn39 said:

Hi, I was banned because my son bought packs while I was sleeping. It was a kind gesture but after I got my refund I was banned:/ I sent messages to the support desk via the mobile app with no replies. Please help, had I known I wouldn’t have asked for a refund:( 

The best course of action is to wait for a support response. They will contact you as soon as possible.

Have a nice day.