How long does it take for Support to respond 'properly' to account.

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How long does it take for Support to respond 'properly' to account.

Apr 28, 2020, 23:5104/28/20

08/28/19

How long does it take for Support to respond 'properly' to account.

I have an account issue, basically won't let me change my email because it says my original don't exist.

Emailed support, instantly got an auto gen answer which solved nothing, responded that it didn't help and explained my issue in great detail.

8hrs or so later, get a response that was basically a copy paste of the first auto gen response, support person never read my problem at all.

I responded with the same details again, and even more details. Been almost 36hrs and no response.

I have to admit the first 'official ' response annoyed me greatly. It really seemed like a support person just trying to crank out replies without actually doing support.

Comments

Valdys

Apr 29, 2020, 16:2104/29/20

02/13/19

1564

Hi,

Contact me in dm, pls.

phantomsixer

Jul 31, 2020, 11:2307/31/20

07/31/20

How do I contact you in dm? I tried filling a support ticket and haven’t gotten a response.

Vicky

Aug 3, 2020, 18:5108/03/20

01/22/20

193

LDiamond said:

I have an account issue, basically won't let me change my email because it says my original don't exist.

Emailed support, instantly got an auto gen answer which solved nothing, responded that it didn't help and explained my issue in great detail.

8hrs or so later, get a response that was basically a copy paste of the first auto gen response, support person never read my problem at all.

I responded with the same details again, and even more details. Been almost 36hrs and no response.

I have to admit the first 'official ' response annoyed me greatly. It really seemed like a support person just trying to crank out replies without actually doing support.

You need to understand because covid 19 only machines work that means regardless what ->you will always got an auto answer . (At least Plarium have now good excuse lol )

TheBrokenSprite

Jul 22, 2021, 18:3707/22/21

07/21/21

i have the same problem i have a typo in my email and when i went to change it i couldnt because the original email doesnt exsist

Harbby

Jul 23, 2021, 03:0207/23/21

01/04/20

1698

TheBrokenSprite

i have the same problem i have a typo in my email and when i went to change it i couldnt because the original email doesnt exsist

Send in a support ticket, and make sure to reply to their first automated email.

The topic is locked. You cannot post comments.

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