An Idea to Fix the Unrest
So, I don't think there's a single soul that plays or is part of the RSL community that doesn't know about the current debacle going on right now, and the one that happened just before. I can only imagine how brutal of a blow it's been to the PR of the game and the company itself.
I caught a piece of Chosen's stream where he had suggested something along the lines of handing refunds out as a good faith gesture. I laughed at first, since no profit driven company is ever going to give back money no matter how big of a mess they've created. I imagine even with a team that loved the project, they'd rather watch the servers shut down than give back money.
Then I got to thinking. It actually costs nothing but time to hand out some pixels.
You've got a lot of people that have been locked out due to ban, and an awful lot of us that while you got us unbanned pretty quickly, we lost an awful lot even with the attempt to get back what you could (Personally, I'm still waiting on my Battle Pass and Daily Gem pack to be reinstated, I've pretty well given up on getting anything else back)
Anyway, out of all of those people, they've all spent money or a lot of time in your game, and at least the ones still pushing tickets still want to play, or at least see if they want to keep playing.
Since refunds are likely not happening, my suggestion, based largely off Chosen's comment, is to just give pixels. Plarium has a record of how much these accounts have spent, so as recompense for all the frustration, credit the affected accounts with an amount equal to how much has been spent on the account. And I'm not talking in the last X days or weeks, I'm talking within the life of that account. If it can't be done with a voucher to spend that credit where the player wants, I imagine it's not that hard to inject in-game items up to the value spent.
For those that have only ever spent time, I'm sure your team can find a median price point among those that did spend money, or even just get whoever makes the decisions to agree on an amount that seems fair to cover their compensation.
Regardless, I'm sure the majority can agree that a Sacred shard and 10mil silver was a nice gesture, a good olive branch to extend in good faith, but it was definitely not close to enough to rectify the frustrating mess that the last week or so has been.
Sorry for the rant, but It feels good trying to be constructive instead of just bitter and mad about the whole thing, thank you for reading this, if you got this far
Mercer Skye