For me personally, I wake up early so I can use my CB keys before I go to work. The issues this morning (EST) messed up my CB schedule. Reciving the CB keys allowed me to keep my CB Schedule. I know it must be annoying to give compensation for issues, but you have a game that requires a lot of time and effort and timing is a very important factor.  Your understanding and giving of compensation for these issues is what keeps me playing the game. If this issues came up that impacted my time investment and that wasn't adressed, I would have quit a long time ago.