Not trying to be difficult. Apologies if it appears that way.
It would be good for Plarium to acknowledge the issues we are having. So many people are having these issues. My clan are losing xb keys far too often, myself included. When a key is lost or a battle lost in dungeons those keys and energy should be replaced as the proof is given in the report about the crash/freeze.
It is becoming tiresome and frustrating and Plarium are not helping matters by not giving back what is being taken away. They should make the players aware of what they are doing and how close they are to fixing the issues.
Doing everything in secrecy whilst these issues persist just leaves us all with feelings of no confidence.
Please ask them to let us all know the stage they are at. Thankyou.