Posts have been made in support, there is just one poor mod trying his best to help everyone, alas with very little success.

Lately the game banned a lot of player for simply chatting. In an official mail, Support says its because we chat to much, too fast, and advise to chat less. 

Well, because of the fusion, and the game mostly playing on auto to meet the events requirements, so there is nothing to do but chat.

So how about putting the limit higher instead of asking everyone to shut the f up. That would be wonderful for the players, but also the mods  that are being overwhelmed by this sudden increase of work. 

And by the way, when lifting the ban, they only back the rights for global, not for clan. So unbanned but still can't talk. 

The game monitors clan chat for bots when they are on global, ban people from clan and then let them speak on global. Makes no sense.