All Categories

Chat ban

Chat ban

Search
Nov 1, 2019, 20:4611/01/19
10/14/19
3

Chat ban

I have read about  this issue in the German general chat, and now I got struck: without any apparent reason I got a 4 days chat ban in the middle of a normal conversation with a clan mate. There is absolutely no reason  for this ban, it must be some stupid filter algorithm or buzz word. Please note: this is a German clan and clan chat. A lot of regular and common words are censored because the blacklist is trash.. but in fact I did not even use those censored words today before I got banned.

I really have no idea how I should ever learn anything from this ban.

In game support ticket was written, but there is not response yet.

This ongoing issue really has to be fixed.


[EDIT]

Fixed typo: auto correct on mobile can be a curse..
Views
981
Comments
10
Comments
Nov 1, 2019, 22:2411/01/19
05/13/19
923

mcorigin said:


I have read about  this issue in the German general chat, and now I got struck: without ans apparent reason I got a 4 das chat ban in the middle of a normal conversation with a clan mate. There is absolutely no reason  for this ban, it must be some stupid filter algorithm or buzz word. Please note: this is a German clan and clan chat. A lot of regular and common words are censored because the blacklist is trash.. but in fact I did not even use those censored words today before I got banned.

I really have no idea how I should ever learn anything from this ban.

In game support ticket was written, but there is not response yet.

This ongoing issue really has to be fixed.


Hello,
Can you post a screenshot? I will submit it to support and see if they can help.

Nov 2, 2019, 19:2011/02/19
10/14/19
3

Here is the Screenshot with the chat ban message:


Thank you very much for taking care of it!
Nov 4, 2019, 16:0111/04/19
10/14/19
3

Okay. Regular ban ends tomorrow. No further reply by support or moderators, unfortunately.

I find this issue extremely unpleasant, because I have not done anything wrong.

Even if I had, I would like to know WHAT exactly. How am I supposed to learn anything from this?

Which words, phrases or behaviour dis trigger the ban? I have no clue.

Best regards



Nov 4, 2019, 16:0511/04/19
10/14/19
3

Correct myself: just got a reply from the support on my in game ticket.

Seems like it was just the number of posts I made in the clan chat during the conversation with my clan mate. I just sent too many messages in short time.

At least I know. Thanks for pushing this issue and clarifying!


Nov 4, 2019, 16:0811/04/19
Nov 5, 2019, 11:02(edited)
08/26/19
148

I am not sure but I think the mod asked for the wrong info or in a bad way. Maybe he wanted your ID so he can lift the ban, and not a screenshot... Or maybe he actually wanted a screenshot of the conversation that led to the ban... Wich you can evidently not produce, being ban and all...

I think you should try to put your ID, maybe they will start by helping you out, but I think you need to post the conversation to the best of your recollection so that dev can try and see if it triggers anything?

Anyway I hope your problem gets solved. 

May you legendaries be with you. 
Aug 8, 2020, 19:4008/08/20
06/09/20
2
I said raid too many times in chat and got banned. Would appreciate an assist 
Aug 8, 2020, 20:2808/08/20
05/03/20
1821
I like the game but support is terrible.  I have submitted tickets 3 times and never got a reply.  Mods on the forum are nice to try to help.  But they are UNPAID volunteers.  Support doesnt pay any attention to them either.  This is typical interenet bullshit of "if you want to do biz with us you do it our way because we dont care". 
Aug 10, 2020, 07:5708/10/20
05/06/20
5

Happened to me too when I recruited new members on seven channels just a week ago.  

Outcome: Ban for one week

I complained also in this forum about it but no one from plarium reacted to this. 

Aug 19, 2020, 08:3508/19/20
08/11/20
6
Another story with no support or craps given about players who pay for the game
Jan 27, 2021, 15:0201/27/21
01/19/21
3

I've noticed the blacklist words are pretty trash too. Is there anyone to talk to about fixing that? Jerk and wtf are censored but asshole, retard, and masturbation are not. Makes zero sense to me