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Tormin glitch?

Tormin glitch?

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Dec 23, 2023, 00:5912/23/23
05/03/20
1817

Tormin glitch?

I pulled Tormin and got ZERO points.  I rebooted twice and the points showed up.  Now, I am unable to claim the energy reward from Champ Chase.  The link takes me to the portal to pull more shards.  

Is this happening to anyone else?  Before I uninstall and reinstall.  

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23
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12
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dthorne04Moderator
Dec 23, 2023, 01:3712/23/23
12/30/20
5989

Lag in points is common, but I haven't seen that interaction with collecting rewards personally.

You're trying to collect the energy (which is presumably lit up) and it's kicking you out to the portal?

And you haven't received the energy, correct?

Dec 23, 2023, 01:5312/23/23
06/25/20
6618

To be 100% sure, you took Tormin from the reward screen, and you did it while Champ Chase was active, right? If you had Tormin in your mailbox, unfortunately that won't count for points.

Dec 23, 2023, 02:1212/23/23
05/03/20
1817
kramaswamy.kr

To be 100% sure, you took Tormin from the reward screen, and you did it while Champ Chase was active, right? If you had Tormin in your mailbox, unfortunately that won't count for points.

I claimed Tormin from his event screen.  I did get the points eventually but it was slow.  

I learned the inbox lesson the hard way.  

Dec 23, 2023, 02:1812/23/23
Dec 23, 2023, 02:53(edited)
05/03/20
1817
dthorne04

Lag in points is common, but I haven't seen that interaction with collecting rewards personally.

You're trying to collect the energy (which is presumably lit up) and it's kicking you out to the portal?

And you haven't received the energy, correct?


i

This is a screenshot from a few mins ago.  What was the level to get the first reward?  If I had gotten the reward wouldn't it be showing?  There is a red dot on Champ Chase for some reason.  


EDIT:  The screeen starts as collect energy then changes to the one in the photo.  Time for me to uninstall and reinstall?

dthorne04Moderator
Dec 23, 2023, 02:2012/23/23
12/30/20
5989

That is...super bizarre. 100 energy should be under the stone for 250 points. Are you on Plarium Play? if so, can you try resizing your Raid screen?

Dec 23, 2023, 02:5412/23/23
05/03/20
1817
dthorne04

That is...super bizarre. 100 energy should be under the stone for 250 points. Are you on Plarium Play? if so, can you try resizing your Raid screen?

My screen is full size on my computer monitor.  

I added an EDIT to the message above.  


dthorne04Moderator
Dec 23, 2023, 03:0212/23/23
12/30/20
5989

Gotcha.

Yeah, at this point I think I'd go for the clear cache, uninstall/reinstall. Worth a shot at least.

Making sure you have all your passwords and such in order before you do that, all that jazz. 

Dec 23, 2023, 04:2412/23/23
05/03/20
1817
dthorne04

Gotcha.

Yeah, at this point I think I'd go for the clear cache, uninstall/reinstall. Worth a shot at least.

Making sure you have all your passwords and such in order before you do that, all that jazz. 

Ininstall and reinstall did it?  Is this because I have a cheap PC or does it happen to everyone?

dthorne04Moderator
Dec 23, 2023, 04:3012/23/23
12/30/20
5989
ClosedPoly

Ininstall and reinstall did it?  Is this because I have a cheap PC or does it happen to everyone?

It works?

And no, I think it's just something that can happen to folks - regardless of PC quality. 

Dec 23, 2023, 08:1912/23/23
09/14/20
984

How about....you just scroll down...the energy rewards is hidden under the jump link...but you can scroll....

Dec 23, 2023, 20:2412/23/23
05/03/20
1817

Everything is fine now.  Thanks for your help.  

Dec 24, 2023, 07:2212/24/23
12/16/21
910

One thing i've found (but don't understand at all) is that manually resizing your screen, even just a tiny little bit, clears up *most* visual bugs.