Free Legendary Event
First, I read what will never be changed. I am not asking for that. Let me explain this situation to you.
I am a new player. I started playign this game on Friday. Everything you do now as a company and game is being stored in my head as the definition of what it means to play this game.
Having said that, the drops for legendary on blue is astronomically low. I am not asking for that to be increased. However, you do have a mercy system in place for over 200 blues with no legendary.
As a new player, wanting to participate in events, I obtained every blue shard I could. I bought a package for 16 and another for 9. I bought the red gem package of 3, 3 times. I bought the .99 blue shard every day. I bought another one that unlocked more expensive deals but didn't purchase beyond the first, which gave me another 6. add in random drops, dailies, missions, events, i basically spammed open shards as much as I was able to for this event. ZERO REWARD.
I am not suggesting that the event means a guarantee. I am however suggesting that this "first impression" for a new player, it is taking every drop of patience I have not to stop playing for the utter lack of value on time and money invested. Why would it be so out of the question to have a seperate mercy system for events so a person 100% engaged in it eventually can get one without dropping $1000 on blue shards? If the answer is anything other than we can do that...then the game is trash, the event is trash, and the company is trash. Period.