I'm sorry to be a bother, but like so many I've done everything suggested so far on this forum and have not received Genbo. I know it's not the end of the world, but I would like the character like everyone else does. It's 1700hrs EST and still nothing, so I didn't know if Plarium looked at individual accounts to determine the problem. I know that's a crazy question, because of the amount of accounts they handle, but who knows. Thanks to anyone listening.
I just tried to enter my Prime code again (I orginally entered it yesterday and got the processing message) and get an invalid code response. The Amazon prime site shows i have already collected. I do not have Genbo
Same with me. I get the message that the Code is Expired and of course Amazon Prime shows that I already got the code.
In the previous, now locked thread, a moderator stated that everyone that used their code would get the Genbo. How is that going to happen if our codes are now invalid?
@YodesMarauders @AoSinisteRoA @Magdelin @Cr4nkym4n @Boobotz @captjack3511 from the very first post in this thread:
The servers are still trying to catch up with all the codes. Please give it some more time, thank you. :)
Well they say its resolved. Don't matter that allot of people, myself included didnt get the hero. I sent a complaint to Amazon and it will be a cold day in hell if I spend another dime on this cash drain.
From the original post:
If you still don't have it, know that the servers are still catching up, give it a couple hours and try again. And if you got an error code, here is what you need to do, from Plarium directly: If you fulfilled all the Prime Gaming requirements necessary to receive the personalized Promo Code but entering it resulted in an error, the pack will automatically arrive into your Inbox during the following few days.
If you are still having trouble after the weekend, I will collect some info from you and make sure you get your Prime reward Genbo. Everyone who is supposed to get one will get one, even if I have to make sure it is done personally for anyone who is skipped.
I just want to make sure everyone after you understands we are willing to help you and make sure that you get the champ, and have stated so very clearly. When you get yours, which you will, please take the time to come back and let us know here that it has come through. :)
Don't worry, if you fulfilled all the Prime Gaming requirements necessary to receive the personalized Promo Code but entering it results in an error, such as saying expired, the pack should automatically arrive into your Inbox during the following few days.
Hello Moderator to date nothing has come through followed all the steps and still no luck I get the invalid code others I know have go their Genbo how long should I wait until contct you and let you know?