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Maintenance server shut down.

Maintenance server shut down.

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May 8, 2019, 10:1405/08/19
04/26/19
32

Maintenance server shut down.

As title states,this is a suggestion and a question in itself.

Is it possible to completely shut down server login during maintenance?

The main issue is that people are still able to play or log in during maintenance and waste valuable time,keys,gems and energy because various maps won't load or missions just shut down after you beat them...


Or at least put up a server wide message like: "Server maintenance,please don't try to use items,etc."?

I doubt staff wants to deal with support tickets asking for compensation after every maintenance...

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2k
Comments
14
Comments
May 8, 2019, 16:1405/08/19
04/22/19
2
At the very least, give a time table for the maintenance, so we know when to avoid trying to play. It's frustrating wasting keys and time with login/retry messages popping up every time you try to do stuff. 😑
May 8, 2019, 17:0405/08/19
04/01/19
3
I agree with you, I am looking forward to playing and can not due to the server, I would like a time frame so I am not checking my phone every few minutes, please. 
May 8, 2019, 17:3905/08/19
04/01/19
3
Finishing the Clan Boss and not getting credit for it is beyond frustrating. :'(
May 8, 2019, 17:4805/08/19
1

we're losing a lot of things because of server problems, it seems to me, why do not you just shut down the server for one hour and you will not do it right. Give us some information please.

greetings


May 8, 2019, 19:0705/08/19
04/22/19
2
Would love to know how many hours maintenance takes. Have gone back in a few times, only to have my efforts denied, again. 
May 8, 2019, 19:2105/08/19
03/01/19
3
I just began with clan boss server down again. Good job!
Sep 11, 2019, 00:2209/11/19
11/06/15
1
Its now 10.30 am in Australia......11/09/2019 and still cant login....???
Sep 11, 2019, 10:0609/11/19
03/26/19
48
The problems are supposed to be fixed.  Are you still not able to login?
Nov 10, 2019, 22:2311/10/19
10/07/19
3
It would be nice if they had announcements on the forum here. since it says server maintenance when i try to log in. but of course i can't
Nov 10, 2019, 22:3111/10/19
10/07/19
3
brianlahart said:

It would be nice if they had announcements on the forum here. since it says server maintenance when i try to log in. but of course i can't
actually just solved the issue. i uninstalled the game. there are plenty other mobile games to spend my money on.
Nov 10, 2019, 22:3911/10/19
11/07/19
2
At times its a sudden server shutdown not caused by the Devs, so they immediately try to remedy then post (I was frustrated too), but much fun here and no need to uninstall a fantastic game, just get up and go water the plants and enjoy outdoors then back and all fixed lol.
Nov 10, 2019, 22:4811/10/19
11/07/19
2
This is still happening this very minute in November, any news on this? skye said:

As title states,this is a suggestion and a question in itself.

Is it possible to completely shut down server login during maintenance?

The main issue is that people are still able to play or log in during maintenance and waste valuable time,keys,gems and energy because various maps won't load or missions just shut down after you beat them...


Or at least put up a server wide message like: "Server maintenance,please don't try to use items,etc."?

I doubt staff wants to deal with support tickets asking for compensation after every maintenance...


Nov 11, 2019, 07:4411/11/19
10/07/19
3

Zagga Zye said:


At times its a sudden server shutdown not caused by the Devs, so they immediately try to remedy then post (I was frustrated too), but much fun here and no need to uninstall a fantastic game, just get up and go water the plants and enjoy outdoors then back and all fixed lol.

not a fantastic game. substandard.


CirillaAdmin
Nov 11, 2019, 16:1911/11/19
02/27/19
411
Hi guys! We are sorry for the inconvenience caused by the server being down last night. It was an unexpected thing, we did our best to fix it as soon as possible and did shut down the whole server once learnt about the issue. As for the planned kind of maintenance, we always inform about those beforehand in the game, in Discord and on Facebook. We will also bring an improved alert notifications system to the game with 1.12 patch release.