Energy Compensation

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Aug 9, 2018, 04:1008/09/18

Energy Compensation

Pretty sure that I'm not the only one who experiences this:

OFTEN times, i'm in middle of a battle and the game disconnect! Everything is very expensive in this game and this includes the precious energy that we loose when this happens. Please don't say it's my ISP or connection - I live in N/A and have direct fiber to my home. Not only does this happen at home but even at work or outside. What can we expect from the admins?

This is completely unfair at this point because i'm paying for the gems to buy energy.

Comments

Deleted

Aug 9, 2018, 05:2108/09/18

This is more for the Feedback and Suggestions section but I completely agree: Raid badly needs fight recovery to address disconnects in PvE content.

For Arena, disconnects should probably result in a "no contest" resolution for the battle that was interrupted.

DeletedAdmin

Aug 10, 2018, 10:0608/10/18

2688

Hey, guys. Fixing this problem is one of the top priorities for the Dev Team right now. They are working on adjusting the algorithm so even if connection to the server is lost it does not lead to the Stage being dropped like that. I am afraid it would never be completely foolproof, but we hope to cover the absolute majority of cases once the appropriate fixes go live.

rodda1983

Aug 12, 2018, 00:0708/12/18

07/20/18

Lost at least 120 energy over last 3 days alone.

Arena probably 6 wins disconnected on last kill so register as a loss too.

They need to do what other games do and give out some compensation maybe send every one a free energy refill. Look after us guys who are supporting the game....

DeletedAdmin

Aug 12, 2018, 12:2508/12/18

Aug 12, 2018, 12:25(edited)

2688

Roder83 said:

Lost at least 120 energy over last 3 days alone.

Arena probably 6 wins disconnected on last kill so register as a loss too.

They need to do what other games do and give out some compensation maybe send every one a free energy refill. Look after us guys who are supporting the game....

Cannot make any promises about mass compensations, though I'll ask the Devs if it's possible to identify players who have been suffering from this issue specifically. Case-by-case requests could be reviewed by Support as well if a ticket is submitted to them.

brendonrepair

Aug 17, 2018, 13:0608/17/18

07/23/18

Ive probably lost aleast 1500-2000 with how much i play/crash and i p2p getting abit annoyed

Deleted

Aug 18, 2018, 01:1408/18/18

I too scream everytime I get the disconnect and relog message when I am about to win in Arena....like I really do scream

and I m not an angry person LOL =p

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Fixing this problem is one of the top priorities for the Dev Team right now. They are working on adjusting the algorithm so even if connection to the server is lost it does not lead to the Stage being dropped like that. I am afraid it would never be completely foolproof, but we hope to cover the absolute majority of cases once the appropriate fixes go live. ","userRegistered":"","userCommentsCount":"2688","userName":"Deleted","createdDate":"1533895562730","editedDate":"0","id":"505546","entityId":"107100","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"505546","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/3590214/","commentUrl":"/en/comment/topic_506456/"},"strings":{"userRole":"","userId":"3590214","contentDraftJs":"","contentHtml":"<p>Lost at least 120 energy over last 3 days alone.</p><br><p>Arena probably 6 wins disconnected on last kill so register as a loss too.</p><br>They need to do what other games do and give out some compensation maybe send every one a free energy refill. Look after us guys who are supporting the game....<br>","userRegistered":"1532082284443","userCommentsCount":"10","userName":"rodda1983","createdDate":"1534032465173","editedDate":"0","id":"506456","entityId":"107100","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/22.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"506456","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1747360/","commentUrl":"/en/comment/topic_506598/"},"strings":{"userRole":"Admin","userId":"1747360","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Roder83 said:</div><br><blockquote><p>Lost at least 120 energy over last 3 days alone.</p><br><p>Arena probably 6 wins disconnected on last kill so register as a loss too.</p><br>They need to do what other games do and give out some compensation maybe send every one a free energy refill. Look after us guys who are supporting the game....<br></blockquote>Cannot make any promises about mass compensations, though I'll ask the Devs if it's possible to identify players who have been suffering from this issue specifically. Case-by-case requests could be reviewed by Support as well if a ticket is submitted to them.","userRegistered":"","userCommentsCount":"2688","userName":"Deleted","createdDate":"1534076731963","editedDate":"1534076756920","id":"506598","entityId":"107100","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"true","compositeId":"506598","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/3507605/","commentUrl":"/en/comment/topic_507918/"},"strings":{"userRole":"","userId":"3507605","contentDraftJs":"","contentHtml":"Ive probably lost aleast 1500-2000 with how much i play/crash and i p2p getting abit annoyed","userRegistered":"1532348816193","userCommentsCount":"18","userName":"brendonrepair","createdDate":"1534511207903","editedDate":"0","id":"507918","entityId":"107100","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"507918","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/3910816/","commentUrl":"/en/comment/topic_508081/"},"strings":{"userRole":"","userId":"3910816","contentDraftJs":"","contentHtml":"I too scream everytime I get the disconnect and relog message when I am about to win in Arena....like I really do scream <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc/smiles/face.png\" class=\"smiles postImage\"> and I m not an angry person LOL =p","userRegistered":"","userCommentsCount":"8","userName":"Deleted","createdDate":"1534554841350","editedDate":"0","id":"508081","entityId":"107100","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"508081","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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What can we expect from the admins?</p><p>This is completely unfair  at this point because i'm paying for the gems to buy energy.</p><img src=\"//cnt-forum.plarium.com/file.bmp?g=9415eaa2-0a1f-4de6-b54d-603f5c5d5252\"><br><br>","createdDate":"1533787800000","folderId":"674","id":"107100","authorId":"3888659","authorRegistered":"","authorName":"Deleted","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"4549","commentsCount":"6","likesCount":"1","authorCommentsCount":"1","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/raid-shadow-legends/674_game-discussion/107100_energy-compensation/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/3681086/","commentUrl":"/en/comment/topic_505195/"},"strings":{"userRole":"","userId":"3681086","contentDraftJs":"","contentHtml":"<p>This is more for the Feedback and Suggestions section but I completely agree: Raid badly needs fight recovery to address disconnects in PvE content. </p>For Arena, disconnects should probably result in a \"no contest\" resolution for the battle that was interrupted.","userRegistered":"","userCommentsCount":"19","userName":"Deleted","createdDate":"1533792088137","editedDate":"0","id":"505195","entityId":"107100","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"505195","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1747360/","commentUrl":"/en/comment/topic_505546/"},"strings":{"userRole":"Admin","userId":"1747360","contentDraftJs":"","contentHtml":"Hey, guys. Fixing this problem is one of the top priorities for the Dev Team right now. They are working on adjusting the algorithm so even if connection to the server is lost it does not lead to the Stage being dropped like that. I am afraid it would never be completely foolproof, but we hope to cover the absolute majority of cases once the appropriate fixes go live. ","userRegistered":"","userCommentsCount":"2688","userName":"Deleted","createdDate":"1533895562730","editedDate":"0","id":"505546","entityId":"107100","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"505546","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/3590214/","commentUrl":"/en/comment/topic_506456/"},"strings":{"userRole":"","userId":"3590214","contentDraftJs":"","contentHtml":"<p>Lost at least 120 energy over last 3 days alone.</p><br><p>Arena probably 6 wins disconnected on last kill so register as a loss too.</p><br>They need to do what other games do and give out some compensation maybe send every one a free energy refill. Look after us guys who are supporting the game....<br>","userRegistered":"1532082284443","userCommentsCount":"10","userName":"rodda1983","createdDate":"1534032465173","editedDate":"0","id":"506456","entityId":"107100","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/22.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"506456","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1747360/","commentUrl":"/en/comment/topic_506598/"},"strings":{"userRole":"Admin","userId":"1747360","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Roder83 said:</div><br><blockquote><p>Lost at least 120 energy over last 3 days alone.</p><br><p>Arena probably 6 wins disconnected on last kill so register as a loss too.</p><br>They need to do what other games do and give out some compensation maybe send every one a free energy refill. Look after us guys who are supporting the game....<br></blockquote>Cannot make any promises about mass compensations, though I'll ask the Devs if it's possible to identify players who have been suffering from this issue specifically. Case-by-case requests could be reviewed by Support as well if a ticket is submitted to them.","userRegistered":"","userCommentsCount":"2688","userName":"Deleted","createdDate":"1534076731963","editedDate":"1534076756920","id":"506598","entityId":"107100","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"true","compositeId":"506598","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/3507605/","commentUrl":"/en/comment/topic_507918/"},"strings":{"userRole":"","userId":"3507605","contentDraftJs":"","contentHtml":"Ive probably lost aleast 1500-2000 with how much i play/crash and i p2p getting abit annoyed","userRegistered":"1532348816193","userCommentsCount":"18","userName":"brendonrepair","createdDate":"1534511207903","editedDate":"0","id":"507918","entityId":"107100","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"507918","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/3910816/","commentUrl":"/en/comment/topic_508081/"},"strings":{"userRole":"","userId":"3910816","contentDraftJs":"","contentHtml":"I too scream everytime I get the disconnect and relog message when I am about to win in Arena....like I really do scream <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc/smiles/face.png\" class=\"smiles postImage\"> and I m not an angry person LOL =p","userRegistered":"","userCommentsCount":"8","userName":"Deleted","createdDate":"1534554841350","editedDate":"0","id":"508081","entityId":"107100","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"508081","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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