Those of us complaining for the most part have been playing this game for a long time. No missions to complete until they open up higher tier dungeons, challenges done etc.

I can't speak for all but my issue is I am at a lack of things to do in game now due to 'potential' update.

Not farming equipment because of possible release of higher tier equipment. Included in that is not upgrading equipment for same reason. Saving silver as well as will need it to upgrade said new tier equipment.

Have a full house of champs as unsure of a new fusion event coming and in past they slipped a rare into fusion that you had to get lucky to pull. So keeping majority of drops because they never give you a heads up.

Not upgrading too many champs as not sure who is getting the nerf bat. Holding tomes for this reason as they dont return skill points if your champ  becomes less viable.

Few other minor changes but basically I am in hoarding mode now because of the uncertainty. I do CB, and the dailies and log off. Arena is only area can focus on and even that I am not upgrading GH just in case.

The game is very boring now, hope I am not disappointed with update as will be my swan song if so. 

Also as a senior player have seen this before, been caught off guard with not having proper resources for events as no communication. Hence my trepidation in being a fully active player right now. 

I enjoy this game, if I didn't wouldnt be playing. Teasing something with no substance and then making a person wait indefinitely is frustrating.

Temple said:

Those of us complaining for the most part have been playing this game for a long time. No missions to complete until they open up higher tier dungeons, challenges done etc.

I can't speak for all but my issue is I am at a lack of things to do in game now due to 'potential' update.

Not farming equipment because of possible release of higher tier equipment. Included in that is not upgrading equipment for same reason. Saving silver as well as will need it to upgrade said new tier equipment.

Have a full house of champs as unsure of a new fusion event coming and in past they slipped a rare into fusion that you had to get lucky to pull. So keeping majority of drops because they never give you a heads up.

Not upgrading too many champs as not sure who is getting the nerf bat. Holding tomes for this reason as they dont return skill points if your champ  becomes less viable.

Few other minor changes but basically I am in hoarding mode now because of the uncertainty. I do CB, and the dailies and log off. Arena is only area can focus on and even that I am not upgrading GH just in case.

The game is very boring now, hope I am not disappointed with update as will be my swan song if so. 

Also as a senior player have seen this before, been caught off guard with not having proper resources for events as no communication. Hence my trepidation in being a fully active player right now. 

I enjoy this game, if I didn't wouldnt be playing. Teasing something with no substance and then making a person wait indefinitely is frustrating.

this summarize perfectly the current situation

I can add that it's now for a month that we feel it's "soon" even if you "never told it". One month without building up things...

In my case i got the supreme chest for first time more than two months ago. In the current state of the game, we still have only the grind and the team building available, it's reaaaly long.
At least faction wars will be the first entertaining thing in the game we will have. 6 stars artifacts will give some more grind, faction war much more grind.
I'm quite sad to see so many players quitting the game for getting bored lately. Old clans are already dying. That is the situation.

Might be from your point of view the population of the game is just renewing. From mine, faction wars had to be released two months ago and a cooperative content about now to keep early players interest in the game

scepticllama said:

@Marius.

I know this probably should go in the suggestions category, but i'd like for you to see it, and its not about the game, generally speaking.

I would love for the forum to have a way of seeing if one of you guys have said something:) on the blizzard forums they have a "blue tracker" which shows when blizz people speak.

Im interested in keeping up with what you guys say and think it'd be a good inclusion. 

Hey there! I've added that to the "wishlist" for the forum a while back, because it is indeed an awesome feature. Unfortunately, I've got no ETA on that right now.

6 days till exit said:

Are you serious?
1.There was a scammer bot in the international chat not so long time ago promoting all sorts of web sites.
2.People a trading\selling accounts in the International chat. You practically have a whole asian subforum for selling accounts.
3.The areana is full of somehow the same characters, mostly top Legendary (strange huh?how could they have gotten them) meaning that the game is imbalanced coz the ptw players get too much of advantage already.
4.There are a lot of char skill bugs that makes arena imposible.
5.There are a lot of rare chars that are super overpowered in general and now it`s downt just have the mex speed to hit first in the arena.
I personally have spent 6months to this game and if I don`t see any significant progress from what it was in the beggining ogf the year. All you do is promote purchasing start up packages, begginers packages, gems and etc. I give you a week to actually do f**** something and then I am out for good. And you know what? I am not the only one. People are leaving this game in this very moment and pretty soon you will feel the lack of players coz rather sooner than later people will see that this is just another cash cow! Good luck getting my money!

We are absolutely serious.

1-2. We are aware and are working to counter that

3. That's RNG, pure and simple. There are regular complaints from paying players who haven't summoned a Legendary yet, and their f2p clan buddy has four. 

4. Report them via Discord Bug reports or on the forum here, if they actually cause a part of the game to be unplayable they will be resolved ASAP

5. Rare Champions are not meant to be just fodder, they can be extremely useful when properly equipped and have their Masteries fully upgraded.

Your concern is appreciated, and we are looking into the issues that arise. But rest assured, the number of players in Raid continues to increase, so Clans won't be running out of their recruitment pool any time soon.

18 is a lie said:

Marius said:

You are linking something from May, when the answer was referring to this post:

From the moment of sending the patch 1.8 for validation to Apple, 48 hours have already passed. And there is still no information about our and yours future. You still gonna speaking to us about "soon"? Try something new, you know...

It's clear that the conversation refers to the situation of the recent several days, so your screenshot is irrelevant here.

I’m sorry to post here Marius but you closed the other one. Last I read you said gems were being returned at some point today. No worries

But as of 30 seconds ago I’m still losing gems when checking market. I’ve lost 220-330. Not sure how I’ve only clicked on it 3 different times since launch today.

Hello! 

Wanted to ask about new fusion which came up today - in description it seems we should be able to fuse one of the champions - 'Teshada' (translated from russian, so may be little wrong) - but in Fusion section it only possible to get it from shards.

eckoman06 said:

Hello! 

Wanted to ask about new fusion which came up today - in description it seems we should be able to fuse one of the champions - 'Teshada' (translated from russian, so may be little wrong) - but in Fusion section it only possible to get it from shards.

Is this a bug?

+1

Is this event supposed to be a joke?(20k points in 10 days),and 4 epics to fuse the legendary the previous fusion's required 1 epic and rares.

On another note what happened to the compensation we were promised?It was said it would come with patch 1.8.

+1 

How to fuse Teshada?

Hey Marius,can i please get a response to my post.

Marius said:

Oh, sorry! Compensation is being discussed right now, there is a good chance it will be handed out today. 

Hi, Marius

There is going to be a serious problem coming up with Clan Boss due to these releases, which has been present already but will only get significantly worse as people continue farming gear.

https://plarium.com/forum/en/raid-shadow-legends/675_feedback---suggestions/134408_clan-boss-damage-limit-means-limited-chests-available--a-practical-and-fair-solution-/

If someone can please take the time to read this post and give some kind of official response, that would be awesome. I really believe this is a serious issue but it could be easily solved with the right implementation, an idea of which I've provided that could be adjusted as needed.

I'm so sad for this game i love. So sad to see it dying.

Our clan was waiting for this cb fix for the 1.8.

As well for the faction war.

Now they all feel so disapointed, we are about to lose 10 players of a top 30 clan. Waiting three months for an update doing about nothing entertaining for no late game content and...no new content at all. Dungeons lvl20 are already cleared. Three months for that ? Please tell me we won't wait 2 more months for the tower or faction war. I guess our clan is already a lost case, it will die, too many players leaving for getting bored but this game had such a great potential. I kind of still believe it can become something but all these leavers are bringing a big doubt in my mind.

Again i'm really sad to see our community dying, i hope for you newcomers will keep it living but you already lost many old players' faith.

daydinou said:

I'm so sad for this game i love. So sad to see it dying.

Our clan was waiting for this cb fix for the 1.8.

As well for the faction war.

Now they all feel so disapointed, we are about to lose 10 players of a top 30 clan. Waiting three months for an update doing about nothing entertaining for no late game content and...no new content at all. Dungeons lvl20 are already cleared. Three months for that ? Please tell me we won't wait 2 more months for the tower or faction war. I guess our clan is already a lost case, it will die, too many players leaving for getting bored but this game had such a great potential. I kind of still believe it can become something but all these leavers are bringing a big doubt in my mind.

Again i'm really sad to see our community dying, i hope for you newcomers will keep it living but you already lost many old players' faith.

I agree that we need faction wars ASAP and the new races, but the lvl 20 dungeons now give out 6 star and legendary gear.  It will take months of solid grinding to get top-end gear sets....... and you're all "bored".

Yes it will take more grind. What i told in a previous post is that 6 months after the release, today, a gatcha has to offer a late game content that is not grinding.

Tournament, tower, faction war, anything that keeps you thinking and will give a sense to your grind. Yes most players who already deal 20m+ to nightmare boss are just grinding for grinding (for about two months now in our case) there is no point to be more powerful atm. Even clan boss offers room for only 15 players max ( lol ).
And a cooperative content is also a standard you expect in gatcha before being able to max your team.

I actually am a really low spender and patience is my friend, i still enjoy the game for itself. I'm just pretty sad that top100 clans can just disapear, that people keep playing for the team but telling how they are getting bored by the game, well no more interrest in the game for many.

Please stop the cosmetic updates and release late game content asap, this game has such great potential...

I'm so sad for this game i love. So sad to see it dying.

Our clan was waiting for this cb fix for the 1.8.

As well for the faction war.

Now they all feel so disapointed, we are about to lose 10 players of a top 30 clan. Waiting three months for an update doing about nothing entertaining for no late game content and...no new content at all. Dungeons lvl20 are already cleared. Three months for that ? Please tell me we won't wait 2 more months for the tower or faction war. I guess our clan is already a lost case, it will die, too many players leaving for getting bored but this game had such a great potential. I kind of still believe it can become something but all these leavers are bringing a big doubt in my mind.

Again i'm really sad to see our community dying, i hope for you newcomers will keep it living but you already lost many old players' faith.

Marius, I know you take the brunt of a lot of frustrations being one of the "faces" of the company.  I don't doubt you are trying to do your best, and in my professional experience, your hands are mostly tied from upper-level management making poor decisions and not listening to you or the customer.

One thing that I have to say that has been mentioned NUMEROUS times in the past, balancing champions NEEDS to happen!  You keep saying it takes time, but it has been what, a year now, yet the only thing you guys have done so far is nerf several champions to try to get people to spend money replacing them?  You can't say it takes time, yet you guys will slam someone like Pain Keeper with three nerfs at once to all three of her abilities.  It's clear that it is about the money and hoping people will pay for shards or leveling up a replacement.  What it does instead is kills retention and customer confidence.  I no longer want to invest in the game, as I wasted money on tomes for Pain Keeper, and it was completely wasted with no compensation back to us.

But anyway, like others have said, there are some champions that are so OP that they are staples in arena or clan boss.  EVERYONE uses Apothecary, unless they have a legendary that can replace him.  And now, thanks to the speed aura, Khatun is the new Apothecary.  In arena, EVERYONE who has them uses Reinbeast and Gorgorath.  And no one in their right mind would NOT use Roshcard in arena.  However, where some champions are OP and some are trash, you are pigeon-holing people into choosing what they *need* to based on the games mechanics.  That isn't fun when we don't have any choices and see the same exact champions over and over and over, because they are the most viable.

The balancing is LONG overdue, and NEEDS to be a priority.  You guys keep spewing out more champions, yet don't balance them.  I mean who over there thought it would be a good idea to toss out new uncommons, aka trash champions, rather than put that time into balancing?  The priorities over there are ALL wrong.

The top priorities currently should be:

1)  Champion balancing - This SHOULD be paramount.  While I know the company thinks no money is to be made by fixing champions players already have (as opposed to them making new ones to sell), the thing is that IF a champion in vault becomes viable, the player still has to max them out to 6 star, gear them up, get coins to cap the gear, get masteries for the champion, ascend them, etc.  So, it would be GREAT for customer retention, and those customers will have reasons to spend money.

2)  New content -  Whether Faction Wars, that tower thing, whatever was supposed to happen with that campfire greyed out on the main screen, or something else new to play with.  Making harder dungeon levels and a new level of artifacts to farm is not something new for us to experience.  It just means we have to farm more again and level up new gear.  But, it's the SAME levels, the SAME bosses, the SAME content.  We need more and we need fresh.

-------------------------------------------------------------------------------

I don't think there is a single vet of this game that would disagree with those 2 items being the most important to retain us at this point.  Making more champions viable means more variety, which brings fun and exciting new mechanics to the table that we have to deal with.  Right now, there are maybe a dozen or so really OP champions for arena, but otherwise, nothing else that is a huge threat.  Making more champions viable by buffing and/or changing mechanics, while not making NEW content, would at least be NEW experiences for us that we could enjoy.

But anyway, I think it would behoove you to put up a poll here on the forums to get feedback and you'll see I am right here.  I *want* to love this game, but there is also a lot of frustration with it in its current state.  I know balancing when you have so many, many champions and various skills is difficult.  However, you guys should do it gradually, not slam someone like you did with Pain Keeper.  You work on things in increments, see how it plays out in the game, and continue to adjust as necessary.  You don't need to do a huge overhaul each time.  That overhaul of Pain Keeper nearly made me quit, it truly did.  And between that and the lack of new content in 1.8 (combined with the inaccessible Rotting Mage) caused the two friends I talked into coming back to the game to leave again.  Please do what you can to get upper level management to listen to the consumer, and I assure you, if you guys focus on those two priorities, it WILL help retention, as well as new customers, as if your current customers are happy, they tend to refer more people.

And I do feel for you having to take the brunt of all the player frustrations.  But, if you really want to improve your value to the company, go to the top with this.  Don't let your management dismiss you.  Throw the information in their face with such resolve that they HAVE to listen.  Being a regional manager, I can tell you we WANT our staff to call us out when we are doing something stupid, and currently, you know as well as I do after 1.8 that they are making a LOT of poor decisions.  Please, help us out Marius.  And if you want help, like submitting a business modification proposal or something, I would be more than happy to help out.  I know sales and marketing inside and out, and I could definitely get it through their heads that they need to change priorities.  They are focused on what looks good on paper, rather than listening to the customer for the sake of retention.  I have seen this issue countless times in countless businesses over the years, and it is a mindset that burns a company to the ground.  Only so long until Rome burns, and based on customer feedback, they already have the torches and pitchforks. 

And if you do listen, feel free to PM me for any help I can give.  Otherwise, good luck if you do push for the much-needed changes.