Hello,
Sorry if I bother you but I can't find my account.
Just a few hours ago I had an account LVL 54 with many things.
Now I have a new entry account.
Why?
I use for registration an yahoo address.
I don't logout even for a minute since I started to play the game (more then 1 month ago).
I spent too much money, time and effort to reach this level ...
I need an answer.
Best regards!
Possibility is same as mentioned above, maybe you have signed up using third party account and now you are using your actual to login which ends up creating another for you.
Additionally make sure it was on which platform, Kabam, Plarium or Facebook (facebook have two servers)
Collect as much info you can and if you find out something useful, try logging in again with that if none please contact support.
I am giving link for main page so that you can select respective platform to get help
http://support.plarium.com/enpirates/Tickets/Submitraducu.daniel87 said:
Hello,
Sorry if I bother you but I can't find my account.
Just a few hours ago I had an account LVL 54 with many things.
Now I have a new entry account.
Why?
I use for registration an yahoo address.
I don't logout even for a minute since I started to play the game (more then 1 month ago).
I spent too much money, time and effort to reach this level ...
I need an answer.
Best regards!
As fazi and Icy had mentioned above
If you play in a facebook servers, they might have changed the servers on you
please check your top accross where your haven name is, shows you the server, click it and see if you can go to the other server....
now if this is a plarium issues as plarium has their own servers off from facebook
make sure you are logging in with the correct email
as shown below you can sign up using Facebook - Gmail and or a private email