Players not being able to log into their accounts

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Players not being able to log into their accounts

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Jean Lafitte

May 5, 2016, 03:0905/05/16

04/13/15

Players not being able to log into their accounts

Something has happened to several of my players when they were on last night, the game went down and they haven't been able to log back in since. They sent support tickets but now that I've seen that several of my players are affected by this it has to be some sort of server issue plarium is having. Anything I can tell my members to do other than send support tickets.

Comments

Jean Lafitte

May 5, 2016, 03:3305/05/16

04/13/15

I now have 6 members that this is happening to. After the game crashed last night they can't access anything with plarium's name in it. So it has to be some sort of server crash.

Icy

May 5, 2016, 04:2105/05/16

11/06/14

579

Whatever made the servers crash has been repaired for the most part. Support is still working on the bugs. I've got many within my own crew that still can't get on. Unfortunately they'll have to wait a bit longer. Also have those crew effected try clearing cache and their cookies. During the crash incognito mode would work, which I would believe that means the cookies need to be cleared. Finally some of the mods found that using the puffin browser did allow them to login. At the very least your players can harbor their troops while waiting to login via chrome or firefox.

Nina

May 5, 2016, 06:5005/05/16

12/20/15

Thank you and I'll let them know this.

SCUM

May 5, 2016, 08:3205/05/16

01/01/15

Yes same happened to me and I lost the last day and missed the ultimate collection for being on 60 days straight. Not fair guys .This sucks.Would like recompense for the failure.

Alyona KolomiitsevaCommunity Manager

May 5, 2016, 12:0905/05/16

09/17/15

8278

Please read our pinned thread. This will help. If you had any losses, please contact our Support Team.

Emy

May 5, 2016, 13:2405/05/16

May 5, 2016, 13:25(edited)

03/27/14

1660

if you lost anything from the game being down, please contact the customer support desk

and they will fix these issues,

http://support.plarium.com/enpirates/Tickets/Submit/

Jean Lafitte

May 5, 2016, 18:0905/05/16

04/13/15

My members still can't get into the game. Support contacted them with the usual clear cache, etc...but they can't get into any plarium site. So the 8 members that I know of will have losses also, and one was 2 days from a 90 day rewards login...

Emy

May 6, 2016, 02:1005/06/16

May 6, 2016, 13:43(edited)

03/27/14

1660

Linda McCarty said:

My members still can't get into the game. Support contacted them with the usual clear cache, etc...but they can't get into any plarium site. So the 8 members that I know of will have losses also, and one was 2 days from a 90 day rewards login...

Please have your players follow this link, it's very important

http://plarium.com/forum/en/pirates-tides-of-fortune/bug-reports/topics/access-issues-04-05-05-2016/

Icy

May 6, 2016, 07:4305/06/16

11/06/14

579

If you're players are unable to access the forum as well the following screens may help

To access the menus on the next screen you can either right click on the internet connection icon in the taskbar or type network in the start menu.

then follow the following screens.

This should help your crew out.

Chuckles

May 6, 2016, 11:0905/06/16

May 6, 2016, 13:45(edited)

08/01/15

Blasphemy said:

Linda McCarty said:

My members still can't get into the game. Support contacted them with the usual clear cache, etc...but they can't get into any plarium site. So the 8 members that I know of will have losses also, and one was 2 days from a 90 day rewards login...
Please have your players follow this link, it's very important
http://plarium.com/forum/en/pirates-tides-of-fortune/bug-reports/topics/access-issues-04-05-05-2016/

http://prntscr.com/b0x3lb <>

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After the game crashed last night they can't access anything with plarium's name in it. So it has to be some sort of server crash.","userRegistered":"1428916913150","userCommentsCount":"83","userName":"Jean Lafitte","createdDate":"1462419184550","editedDate":"0","id":"121473","entityId":"23043","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/10083360.jpeg?v=1530478352"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"121473","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/55853/","commentUrl":"/en/comment/topic_121477/"},"strings":{"userRole":"","userId":"55853","contentDraftJs":"","contentHtml":"Whatever made the servers crash has been repaired for the most part. Support is still working on the  bugs. I've got many within my own crew that still can't get on. Unfortunately they'll have to wait a bit longer. Also have those crew effected try clearing cache and their cookies. During the crash incognito mode would work, which I would believe that means the cookies need to be cleared. Finally some of the mods found that using the puffin browser did allow them to login. 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Not fair guys .This sucks.Would like recompense for the failure.","userRegistered":"1420088131750","userCommentsCount":"6","userName":"SCUM","createdDate":"1462437150857","editedDate":"0","id":"121555","entityId":"23043","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/25.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"121555","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/698671/","commentUrl":"/en/comment/topic_121706/"},"strings":{"userRole":"Community Manager","userId":"698671","contentDraftJs":"","contentHtml":"Please read our pinned thread. This will help. If you had any losses, please contact our Support Team.","userRegistered":"1442491428007","userCommentsCount":"8278","userName":"Alyona Kolomiitseva","createdDate":"1462450166270","editedDate":"0","id":"121706","entityId":"23043","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"121706","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/27584/","commentUrl":"/en/comment/topic_121761/"},"strings":{"userRole":"","userId":"27584","contentDraftJs":"","contentHtml":"<p>if you lost anything from the game being down, please contact the customer support desk </p><p>and they will fix these issues, </p><br><p><a href=\"http://support.plarium.com/enpirates/Tickets/Submit/\" rel=\"nofollow ugc\" target=\"_blank\">http://support.plarium.com/enpirates/Tickets/Submit/</a></p>","userRegistered":"1395882636090","userCommentsCount":"1660","userName":"Emy","createdDate":"1462454666963","editedDate":"1462454709890","id":"121761","entityId":"23043","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"121761","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/293224/","commentUrl":"/en/comment/topic_121837/"},"strings":{"userRole":"","userId":"293224","contentDraftJs":"","contentHtml":"My members still can't get into the game. Support contacted them with the usual clear cache, etc...but they can't get into any plarium site. So the 8 members that I know of will have losses also, and one was 2 days from a 90 day rewards login...","userRegistered":"1428916913150","userCommentsCount":"83","userName":"Jean Lafitte","createdDate":"1462471776047","editedDate":"0","id":"121837","entityId":"23043","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/10083360.jpeg?v=1530478352"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"121837","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/27584/","commentUrl":"/en/comment/topic_121928/"},"strings":{"userRole":"","userId":"27584","contentDraftJs":"","contentHtml":"<p>Linda McCarty said:</p><br><blockquote>My members still can't get into the game. Support contacted them with the usual clear cache, etc...but they can't get into any plarium site. So the 8 members that I know of will have losses also, and one was 2 days from a 90 day rewards login...</blockquote><p><span style=\"font-weight: bold;\">Please have your players follow this link, it's very important </span></p><a href=\"http://plarium.com/forum/en/pirates-tides-of-fortune/bug-reports/topics/access-issues-04-05-05-2016/\" target=\"_blank\">http://plarium.com/forum/en/pirates-tides-of-fortune/bug-reports/topics/access-issues-04-05-05-2016/</a><span style=\"font-weight: bold;\"><br></span><br>","userRegistered":"1395882636090","userCommentsCount":"1660","userName":"Emy","createdDate":"1462500629020","editedDate":"1462542210717","id":"121928","entityId":"23043","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"121928","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/55853/","commentUrl":"/en/comment/topic_121975/"},"strings":{"userRole":"","userId":"55853","contentDraftJs":"","contentHtml":"<p>If you're players are unable to access the forum as well the following screens may help</p><p>To access the menus on the next screen you can either right click on the internet connection icon in the taskbar or type network in the start menu.</p><img src=\"//cnt-forum.plarium.com/file.bmp?url=http%3a%2f%2fimg.prntscr.com%2fimg%3furl%3dhttp%3a%2f%2fi.imgur.com%2f5E1zlrU.png\"><img src=\"//cnt-forum.plarium.com/file.bmp?url=http%3a%2f%2fimg.prntscr.com%2fimg%3furl%3dhttp%3a%2f%2fi.imgur.com%2fzpW3eKO.png\"><p>  then follow the following screens.</p><img src=\"//cnt-forum.plarium.com/file.bmp?url=http%3a%2f%2fimg.prntscr.com%2fimg%3furl%3dhttp%3a%2f%2fi.imgur.com%2f0uvQ4Y6.png\"><br><br><br><br>This should help your crew out.<br><br><br><br>","userRegistered":"1415244580500","userCommentsCount":"579","userName":"Icy ","createdDate":"1462520637847","editedDate":"0","id":"121975","entityId":"23043","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/6548611.jpeg?v=1522290137"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"121975","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/586703/","commentUrl":"/en/comment/topic_122047/"},"strings":{"userRole":"","userId":"586703","contentDraftJs":"","contentHtml":"<p>Blasphemy said:</p><br><blockquote><p>Linda McCarty said:</p><br><blockquote>My members still can't get into the game. Support contacted them with the usual clear cache, etc...but they can't get into any plarium site. So the 8 members that I know of will have losses also, and one was 2 days from a 90 day rewards login...</blockquote><p><span style=\"font-weight: bold;\">Please have your players follow this link, it's very important </span></p><p><span style=\"font-weight: bold;\"><a href=\"http://plarium.com/forum/en/pirates-tides-of-fortune/bug-reports/topics/access-issues-04-05-05-2016/\" target=\"_blank\">http://plarium.com/forum/en/pirates-tides-of-fortune/bug-reports/topics/access-issues-04-05-05-2016/</a><br></span></p><br>http://prntscr.com/b0x3lb <><br></blockquote><br>","userRegistered":"1438440847707","userCommentsCount":"39","userName":"Chuckles ","createdDate":"1462532975967","editedDate":"1462542306660","id":"122047","entityId":"23043","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"122047","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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After the game crashed last night they can't access anything with plarium's name in it. So it has to be some sort of server crash.","userRegistered":"1428916913150","userCommentsCount":"83","userName":"Jean Lafitte","createdDate":"1462419184550","editedDate":"0","id":"121473","entityId":"23043","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/10083360.jpeg?v=1530478352"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"121473","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/55853/","commentUrl":"/en/comment/topic_121477/"},"strings":{"userRole":"","userId":"55853","contentDraftJs":"","contentHtml":"Whatever made the servers crash has been repaired for the most part. Support is still working on the  bugs. I've got many within my own crew that still can't get on. Unfortunately they'll have to wait a bit longer. Also have those crew effected try clearing cache and their cookies. During the crash incognito mode would work, which I would believe that means the cookies need to be cleared. Finally some of the mods found that using the puffin browser did allow them to login. At the very least your players can harbor their troops while waiting to login via chrome or firefox.","userRegistered":"1415244580500","userCommentsCount":"579","userName":"Icy ","createdDate":"1462422091487","editedDate":"0","id":"121477","entityId":"23043","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/6548611.jpeg?v=1522290137"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"121477","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/952079/","commentUrl":"/en/comment/topic_121500/"},"strings":{"userRole":"","userId":"952079","contentDraftJs":"","contentHtml":"Thank you and I'll let them know this.","userRegistered":"1450580055077","userCommentsCount":"1","userName":"Nina","createdDate":"1462431050953","editedDate":"0","id":"121500","entityId":"23043","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/16965182.jpeg?v=1653610050"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"121500","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/56135/","commentUrl":"/en/comment/topic_121555/"},"strings":{"userRole":"","userId":"56135","contentDraftJs":"","contentHtml":"Yes same happened to me and I lost the last day and missed the ultimate collection for being on 60 days straight. Not fair guys .This sucks.Would like recompense for the failure.","userRegistered":"1420088131750","userCommentsCount":"6","userName":"SCUM","createdDate":"1462437150857","editedDate":"0","id":"121555","entityId":"23043","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/25.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"121555","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/698671/","commentUrl":"/en/comment/topic_121706/"},"strings":{"userRole":"Community Manager","userId":"698671","contentDraftJs":"","contentHtml":"Please read our pinned thread. This will help. If you had any losses, please contact our Support Team.","userRegistered":"1442491428007","userCommentsCount":"8278","userName":"Alyona Kolomiitseva","createdDate":"1462450166270","editedDate":"0","id":"121706","entityId":"23043","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"121706","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/27584/","commentUrl":"/en/comment/topic_121761/"},"strings":{"userRole":"","userId":"27584","contentDraftJs":"","contentHtml":"<p>if you lost anything from the game being down, please contact the customer support desk </p><p>and they will fix these issues, </p><br><p><a href=\"http://support.plarium.com/enpirates/Tickets/Submit/\" rel=\"nofollow ugc\" target=\"_blank\">http://support.plarium.com/enpirates/Tickets/Submit/</a></p>","userRegistered":"1395882636090","userCommentsCount":"1660","userName":"Emy","createdDate":"1462454666963","editedDate":"1462454709890","id":"121761","entityId":"23043","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"121761","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/293224/","commentUrl":"/en/comment/topic_121837/"},"strings":{"userRole":"","userId":"293224","contentDraftJs":"","contentHtml":"My members still can't get into the game. Support contacted them with the usual clear cache, etc...but they can't get into any plarium site. So the 8 members that I know of will have losses also, and one was 2 days from a 90 day rewards login...","userRegistered":"1428916913150","userCommentsCount":"83","userName":"Jean Lafitte","createdDate":"1462471776047","editedDate":"0","id":"121837","entityId":"23043","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/10083360.jpeg?v=1530478352"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"121837","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/27584/","commentUrl":"/en/comment/topic_121928/"},"strings":{"userRole":"","userId":"27584","contentDraftJs":"","contentHtml":"<p>Linda McCarty said:</p><br><blockquote>My members still can't get into the game. Support contacted them with the usual clear cache, etc...but they can't get into any plarium site. So the 8 members that I know of will have losses also, and one was 2 days from a 90 day rewards login...</blockquote><p><span style=\"font-weight: bold;\">Please have your players follow this link, it's very important </span></p><a href=\"http://plarium.com/forum/en/pirates-tides-of-fortune/bug-reports/topics/access-issues-04-05-05-2016/\" target=\"_blank\">http://plarium.com/forum/en/pirates-tides-of-fortune/bug-reports/topics/access-issues-04-05-05-2016/</a><span style=\"font-weight: bold;\"><br></span><br>","userRegistered":"1395882636090","userCommentsCount":"1660","userName":"Emy","createdDate":"1462500629020","editedDate":"1462542210717","id":"121928","entityId":"23043","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"121928","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/55853/","commentUrl":"/en/comment/topic_121975/"},"strings":{"userRole":"","userId":"55853","contentDraftJs":"","contentHtml":"<p>If you're players are unable to access the forum as well the following screens may help</p><p>To access the menus on the next screen you can either right click on the internet connection icon in the taskbar or type network in the start menu.</p><img src=\"//cnt-forum.plarium.com/file.bmp?url=http%3a%2f%2fimg.prntscr.com%2fimg%3furl%3dhttp%3a%2f%2fi.imgur.com%2f5E1zlrU.png\"><img src=\"//cnt-forum.plarium.com/file.bmp?url=http%3a%2f%2fimg.prntscr.com%2fimg%3furl%3dhttp%3a%2f%2fi.imgur.com%2fzpW3eKO.png\"><p>  then follow the following screens.</p><img src=\"//cnt-forum.plarium.com/file.bmp?url=http%3a%2f%2fimg.prntscr.com%2fimg%3furl%3dhttp%3a%2f%2fi.imgur.com%2f0uvQ4Y6.png\"><br><br><br><br>This should help your crew out.<br><br><br><br>","userRegistered":"1415244580500","userCommentsCount":"579","userName":"Icy ","createdDate":"1462520637847","editedDate":"0","id":"121975","entityId":"23043","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/6548611.jpeg?v=1522290137"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"121975","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/586703/","commentUrl":"/en/comment/topic_122047/"},"strings":{"userRole":"","userId":"586703","contentDraftJs":"","contentHtml":"<p>Blasphemy said:</p><br><blockquote><p>Linda McCarty said:</p><br><blockquote>My members still can't get into the game. Support contacted them with the usual clear cache, etc...but they can't get into any plarium site. So the 8 members that I know of will have losses also, and one was 2 days from a 90 day rewards login...</blockquote><p><span style=\"font-weight: bold;\">Please have your players follow this link, it's very important </span></p><p><span style=\"font-weight: bold;\"><a href=\"http://plarium.com/forum/en/pirates-tides-of-fortune/bug-reports/topics/access-issues-04-05-05-2016/\" target=\"_blank\">http://plarium.com/forum/en/pirates-tides-of-fortune/bug-reports/topics/access-issues-04-05-05-2016/</a><br></span></p><br>http://prntscr.com/b0x3lb <><br></blockquote><br>","userRegistered":"1438440847707","userCommentsCount":"39","userName":"Chuckles ","createdDate":"1462532975967","editedDate":"1462542306660","id":"122047","entityId":"23043","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"122047","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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