Lost Rubies on wall upgrade that never happened

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Lost Rubies on wall upgrade that never happened

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jason4eg

Mar 31, 2016, 20:2203/31/16

11/05/14

19381

Lost Rubies on wall upgrade that never happened

I just tried to upgrade my level 1 walls to level 2, the walls never were upgraded however my rubies, about 3000, were taken. Now it is time for plarium to step up and send my rubies back. Those rubies cost me money and I do not want a bunch of double talk on this, You have a glitch in the game and as a customer I am entitled to retribution. We shall see how long it will take.

Comments

Emy

Apr 1, 2016, 02:3604/01/16

03/27/14

1660

hello sometimes the game is slow loading it up,

it's done it to me a couple times,

please try refreshing the game, normally that fixes the situation

Alyona KolomiitsevaCommunity Manager

Apr 1, 2016, 08:2404/01/16

09/17/15

8278

Was the issue resolved after refreshing the game? Please let us know if you still need our help.

jason4eg

Apr 1, 2016, 15:3204/01/16

Dec 29, 2018, 16:51(edited)

11/05/14

19381

No, the walls are still at level 1 and I am down about 3000 rubies.

Hannibal

Apr 2, 2016, 08:5304/02/16

09/21/15

905

Can you please submit a ticket to our support team along with screenshot of your walls, so they can provide detailed information.

http://support.plarium.com/enpirates/Tickets/Submit/Step1/53

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Please let us know if you still need our help. <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/pirates/smiles/smile.png\" class=\"smiles postImage\">","userRegistered":"1442491428007","userCommentsCount":"8278","userName":"Alyona Kolomiitseva","createdDate":"1459499082467","editedDate":"0","id":"112239","entityId":"21625","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"112239","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/4510073/","commentUrl":"/en/comment/topic_112306/"},"strings":{"userRole":"","userId":"4510073","contentDraftJs":"","contentHtml":"No, the walls are still at level 1 and I am down about 3000 rubies.<br>","userRegistered":"1415190749750","userCommentsCount":"19381","userName":"jason4eg ","createdDate":"1459524778867","editedDate":"1546102315117","id":"112306","entityId":"21625","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/20.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"112306","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/710482/","commentUrl":"/en/comment/topic_112395/"},"strings":{"userRole":"","userId":"710482","contentDraftJs":"","contentHtml":"<p>Can you please submit a ticket to our support team along with screenshot of your walls, so they can provide detailed information.</p><br><p>http://support.plarium.com/enpirates/Tickets/Submit/Step1/53<br></p>","userRegistered":"1442832239447","userCommentsCount":"905","userName":"Hannibal ","createdDate":"1459587229057","editedDate":"0","id":"112395","entityId":"21625","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/14280131.jpeg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"112395","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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