In the attack, the sails on a full wind.

В атаку , паруса на полном ветре.

this is how map on russian server look like now

As a new player, of less than 90 days, this problem is a huge disappointment.

I've been having fun here...an escape from real-life...

I've dipped into my wallet to help build up my haven quicker...

I'd look forward to the weekend special offers!

The Halloween Ruby special deal was awesome! 

I was ready to buy all 3 offers at $19.80 each!!!

But then this happened...Plarium must fix this ASAP!

until then...

Hi, guys!

First of all I'd like to give you some more info why tickets get closed without resolution.

Mostly it happens with bug report tickets. Once you submit such ticket, you receive an automatic reply saying that Support Team has received your report, it will be checked, verified and passed to game-developers for fixing. If they need more details, they will contact you.

If you weren't contacted back, it means that you gave all necessary information to investigate and identify the issue. 

As for the major issue you've mentioned in your post, we regularly run a security script that identifies all violations. So players cannot receive in-game currency, Items or Resources in unfair way. 

However, as you have mentioned, there is an issue with multiple accounts that can give an advantage to their owner. Such cases are always investigated individually by Support Team. If they suspect them to be bots, not just alts, they pass such cases to our in-game security specialists that take the necessary measures to secure our game.

We have recently identified a number of players that were violating our rules. Their accounts were banned. Unfortunately, I am unable to give you more details as this information can be given only to the account owners due to our Privacy Policy.

I can assure you that each report is carefully investigated by Support Team, and you are free to contact them in case you have noticed the suspicious activity on a server. However, please refrain from calls to 'spam' Support. 

If all these problem accounts were banned this would not look as it does.  http://prntscr.com/d18q71

Alyona Kolomiitseva said:

Hi, guys!

First of all I'd like to give you some more info why tickets get closed without resolution.

Mostly it happens with bug report tickets. Once you submit such ticket, you receive an automatic reply saying that Support Team has received your report, it will be checked, verified and passed to game-developers for fixing. If they need more details, they will contact you.

If you weren't contacted back, it means that you gave all necessary information to investigate and identify the issue. 

As for the major issue you've mentioned in your post, we regularly run a security script that identifies all violations. So players cannot receive in-game currency, Items or Resources in unfair way. 

However, as you have mentioned, there is an issue with multiple accounts that can give an advantage to their owner. Such cases are always investigated individually by Support Team. If they suspect them to be bots, not just alts, they pass such cases to our in-game security specialists that take the necessary measures to secure our game.

We have recently identified a number of players that were violating our rules. Their accounts were banned. Unfortunately, I am unable to give you more details as this information can be given only to the account owners due to our Privacy Policy.

I can assure you that each report is carefully investigated by Support Team, and you are free to contact them in case you have noticed the suspicious activity on a server. However, please refrain from calls to 'spam' Support. 

what about prizes ? 

do you really expect that we will buy those political explanations every time lol

NO $ for CHEATS

Alyona Kolomiitseva said:

Hi, guys!

As for the major issue you've mentioned in your post, we regularly run a security script that identifies all violations. So players cannot receive in-game currency, Items or Resources in unfair way. 

Ok, please explain this to me then: http://plarium.com/forum/en/pirates-tides-of-fortune/game-discussion/31249_-cheaters-still-active--proof-inside-

And in detail this here:

I hope also that you are going to reimburse me for my Losses, that occured by your corrupted and hacked game maschine.

I want to get reimbursed for these losses:

http://prntscr.com/d19wzc

http://prntscr.com/d19xrz

And these here:

http://prntscr.com/d19yg0

http://prntscr.com/d19yqd

And of course all further attacks that are going on my harbor from these bot managed accounts. They bots are doing a coordinated attack, all attacks will land within a time frame of 2 minutes , as you can see here:

http://prntscr.com/d19zs6

So it is an orchestrated attack. As i said, the bots have no rum cellar, no tavern and their harbor infrastructure consist of only level 1 gold and lumber mines, how can they produce so many units?

See here:

http://prntscr.com/d1a0r9

this is one of the harbors attakcing me. No infrastructure in it.

Here are the coords of the other bot havens that are attacking me. And now please tell me, that everything is legit and secure on your part, wil you?

-1115; 816

1120; 736

-1114; 616

-1114; -859

-804; 1121

-1115; -310

-1104; 1070

Here again one snapshot of the attacks, including names of the bot haven and arrival time:

http://prntscr.com/d1adc9

And here again the empty harbor infrastructure of this bot attacking me (in a coordinated strike together with 8 other bot attacks, all of some level and all without infrastructure):

http://prntscr.com/d1ae9o

How is this possible, if your security script is working all at all???

Alyona Kolomiitseva said:

Hi, guys!

First of all I'd like to give you some more info why tickets get closed without resolution.

Mostly it happens with bug report tickets. Once you submit such ticket, you receive an automatic reply saying that Support Team has received your report, it will be checked, verified and passed to game-developers for fixing. If they need more details, they will contact you.

If you weren't contacted back, it means that you gave all necessary information to investigate and identify the issue. 

As for the major issue you've mentioned in your post, we regularly run a security script that identifies all violations. So players cannot receive in-game currency, Items or Resources in unfair way. 

However, as you have mentioned, there is an issue with multiple accounts that can give an advantage to their owner. Such cases are always investigated individually by Support Team. If they suspect them to be bots, not just alts, they pass such cases to our in-game security specialists that take the necessary measures to secure our game.

We have recently identified a number of players that were violating our rules. Their accounts were banned. Unfortunately, I am unable to give you more details as this information can be given only to the account owners due to our Privacy Policy.

I can assure you that each report is carefully investigated by Support Team, and you are free to contact them in case you have noticed the suspicious activity on a server. However, please refrain from calls to 'spam' Support. 

This is very sad as the first bots arrived 2 years ago meaning the LACK of SECUIRTY that Existed then still Exists. The Exploit has been expanded we have seen visual Evidence... I know you have little to no access to the Dev's but at this point the $90 million Company called Plarium needs to spend a few of ill gotten gains to hire Outside Security Experts who actually know what they are doing... For a Database to go that long being unpatched is Criminal. The super down side is this All Plarium Games have the same basic FLAW which has gone unpatched. It Also means that because of stupidity Eveyone's Credit Card Information might be at risk...

Wakeup People... the Game is Dead... and Plarium twiddles their thumbs... There is No Clear Statement from Plarium this is what we Found and this fixes that... More Smoke and Mirrors...

So that Everyone knows I Trust Plarium Support less than I TRUST Spenpal..

Now for the Support side...... I have submitted Pic's and they ask for more and state we can not reproduce it and then close the ticket... Sorry they are a large group of underpaid staff  who are told give nothing to the Player.

To be Honest Spenpal has been my Enemy for about 2 years.. I do have Respect for him which I no longer have for Plarium.

 It time for everyone to start looking for a New Game to Play which does not have Plarium in the name.

 Please file a Ticket asking when they expect the game to be fixed if they can fix it...H3lll flood the Support staff that is the only way they know they have a serious problem.. Do Not accept we are working on it and then see the ticket Closed You Deserve an Answer just as I do...

 Please tell your people to stop fighting ore killing anything as it cost you troops which they want you to buy back.

No $ for Cheats.

If all these problem accounts were banned this would not look as it does.  http://prntscr.com/d18q71

ASH said:

If all these problem accounts were banned this would not look as it does.  http://prntscr.com/d18q71

Mission impossible 

https://www.youtube.com/watch?v=XAYhNHhxN0A