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George Simson

Dec 1, 2017, 13:2012/01/17

12/01/17

Rubies Missing

Over the last few days I've noticed that my ruby balanced has dropped every day without me purchasing anything. Any help would be great.

Comments

DeletedTechnical Support

Dec 1, 2017, 15:0412/01/17

795

Hi, rubies can't disappear without your command, they can only be spent for some in-game purchases. Here you can find an article about missing rubies.

Gator

Jul 7, 2018, 14:1907/07/18

02/10/15

I have bought one of the special packages and received nothing. It shows in my facebook payment history that payment was made but nothing shows in game

CrowbarModerator

Jul 7, 2018, 14:5807/07/18

03/07/16

2355

rottieluver1970 said:

I have bought one of the special packages and received nothing. It shows in my facebook payment history that payment was made but nothing shows in game

I will assume that "nothing" means "not even rubies".

If that's the case, give it a few hours and check again. I once bought some rubies and it was over 1 hour until I actually got them. Usually, it takes a minute or less.

If the rubies are not there in, say, 2-3 hours, here you can find a link to contact the Support.

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It shows in my facebook payment history that payment was made but nothing shows in game<br>","userRegistered":"1423528308323","userCommentsCount":"1","userName":"Gator","createdDate":"1530973153533","editedDate":"0","id":"495681","entityId":"88368","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/8684432.jpeg?v=1607718475"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"495681","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1051142/","commentUrl":"/en/comment/topic_495691/"},"strings":{"userRole":"Moderator","userId":"1051142","contentDraftJs":"","contentHtml":"<p>rottieluver1970 said:</p><blockquote>I have bought one of the special packages and received nothing. It shows in my facebook payment history that payment was made but nothing shows in game<br></blockquote><p>I will assume that \"nothing\" means \"not even rubies\".</p><p>If that's the case, give it a few hours and check again. I once bought some rubies and it was over 1 hour until I actually got them. Usually, it takes a minute or less.</p><p>If the rubies are not there in, say, 2-3 hours, <a href=\"//plariumsupport.zendesk.com/hc/en-us/articles/115002182209-I-made-a-payment-in-the-game-but-did-not-receive-my-purchase-What-should-I-do-\" rel=\"nofollow ugc\" target=\"_blank\">here</a> you can find a link to contact the Support.</p>","userRegistered":"1457357943440","userCommentsCount":"2355","userName":"Crowbar","createdDate":"1530975520593","editedDate":"0","id":"495691","entityId":"88368","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/19307658.jpeg?v=1566396297"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"495691","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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