All Categories

Market is not working and unable to send repair ticket says account is wrong

Market is not working and unable to send repair ticket says account is wrong

Search
How to join our moderation team?
May 23, 2017, 09:4005/23/17
02/20/17
1

Market is not working and unable to send repair ticket says account is wrong

I am not able to make a trade. I keep getting Error Reports   When I fill out a ticket. I am told my Account Number and coords are wrong.   This is really odd since It allows me to buy Rubies.


Who do I get this bug fixed it I can not send in a Repair  Ticket. 
Views
3k
Comments
8
Comments
CrowbarModerator
May 23, 2017, 19:0905/23/17
03/07/16
2355

The account number used to be something like this:

uid <digits> / pp<digits> / <digits> / segment<digits>

but now it is just "pp<digits>". You have to remove the rest, or the new Support system won't accept it.

Try raising the ticket like that.

As for the market, I have no idea what could've gone wrong. Maybe a screenshot of that "error report" would help (but no guarantees; I can't know until I see it).

May 25, 2017, 20:5505/25/17
02/20/17
9

segmentServerAddress: https://kpppen2s00.plrm.zone/PiratesPpEng2/Segment00/segment.ashx geotopiaLogicExceptionCode: -2 methodName: TradingOffers.GetOffers socialId: pp27016169 requestDto: {"m":"0","x":0,"n":0,"o":203,"z":0,"p":1,"f":4,"g":null,"r":"0","s":101,"a":[482824,741566,794558,466514,326234,673334,728433,833019,785980,494986,804782,998494,37978,979778,664757,424487,1021931,1022351,1022429,716166,1024962,972650,1029232,1029490,971310,971380,1031449,1032968,1033304],"t":0,"c":5,"i":0,"d":null} responseDto: null httpStatus: 500 date: Thu May 25 13:45:57 GMT-0700 2017

May 25, 2017, 21:0005/25/17
02/20/17
9

Thank You it took it this time  


Sketch side of market is not allowing trades.   I only have a few sketches.  Market shows I have sketches I do not have and will not let me trade the ones I do have.  It is like it is working backwards.  

May 26, 2017, 02:0405/26/17
11/06/14
579

Have you tried clicking available filter?





By default without the filter it shows all trades on the market
CrowbarModerator
May 26, 2017, 05:3105/26/17
03/07/16
2355

IMO, this is definitely a question for the Support. The "httpStatus: 500" part means "there was a server error", which means that the Flash client probably allowed you to make some action you shouldn't have been able to (like trading a sketch that you don't have).

Good luck with the Support! I hope they'll resolve it quickly for you.

P.S. While waiting for them to respond, maybe clear the cache and reload. No idea if it'll help, but it's worth giving it a shot.

May 31, 2017, 14:3005/31/17
May 31, 2017, 14:44(edited)
12/13/14
1283

I think all players are having problems with the market
These are Global errors and appear in all games and servers, so sending tickets should not be necessary

If http500 means a browser problem then I am using chrome, but most of us use this anyway and all browsers use the same pepper flash



There are problems with the Available button and also with the new Brotherhood Tab (which was added with no testing)

Mine still shows trades which are impossible, and when I click Accept the error popup appears


http://prntscr.com/fe9jek


segmentServerAddress: https://kpppen3s00.plrm.zone/PiratesPpEng3/Segment01/segment.ashx
geotopiaLogicExceptionCode: -2
methodName: TradingOffers.AcceptOffer
socialId: pp7372406
requestDto: {"s":{"s":false,"o":1,"l":true,"f":true,"c":"en-ZW","p":0,"m":false,"z":0.3116865079365079,"g":false,"a":true},"u":1496238551873,"r":132808,"o":{"o":{"s":{"s":0,"c":0,"r":null,"d":{"p":20,"t":1188}},"u":45757,"o":{"s":8,"c":1,"r":null,"d":{"p":8,"t":1188}},"t":1496204319000,"i":606691}},"y":null,"sm":[],"km":11089,"g":2230749,"t":1496240948622,"q":[8704,8705,8706,8707,8708,8709,8710,8711,6857,8714,8715,6988,4429,10311,9983,8713,8716,8717,6806,6940,6941,4126,6943,10181,8545,10245,8044,8045,8046,6959,8048,8049,8050,8051,8052,8053,8047,10360,10361,9909,9151]}
responseDto: null
httpStatus: 500
date: Wed May 31 15:29:11 GMT+0100 2017 


segmentServerAddress: https://kpppen3s00.plrm.zone/PiratesPpEng3/Segment01/segment.ashx
geotopiaLogicExceptionCode: -2
methodName: TradingOffers.GetOffers
socialId: pp7372406
requestDto: {"x":0,"r":"0","f":4,"s":101,"m":"0","z":0,"g":null,"t":0,"a":null,"n":0,"o":0,"i":0,"c":5,"p":1,"d":null}
responseDto: null
httpStatus: 500
date: Wed May 31 15:40:19 GMT+0100 2017 

CrowbarModerator
Jun 1, 2017, 06:1706/01/17
03/07/16
2355
Snowgoon said:

If http500 means a browser problem then I am using chrome, but most of us use this anyway and all browsers use the same pepper flash

On the contrary, it means server error.
Alyona KolomiitsevaCommunity Manager
Jun 1, 2017, 10:0906/01/17
09/17/15
8278
Snowgoon said:

I think all players are having problems with the market
These are Global errors and appear in all games and servers, so sending tickets should not be necessary

If http500 means a browser problem then I am using chrome, but most of us use this anyway and all browsers use the same pepper flash



There are problems with the Available button and also with the new Brotherhood Tab (which was added with no testing)

Mine still shows trades which are impossible, and when I click Accept the error popup appears


http://prntscr.com/fe9jek


segmentServerAddress: https://kpppen3s00.plrm.zone/PiratesPpEng3/Segment01/segment.ashx
geotopiaLogicExceptionCode: -2
methodName: TradingOffers.AcceptOffer
socialId: pp7372406
requestDto: {"s":{"s":false,"o":1,"l":true,"f":true,"c":"en-ZW","p":0,"m":false,"z":0.3116865079365079,"g":false,"a":true},"u":1496238551873,"r":132808,"o":{"o":{"s":{"s":0,"c":0,"r":null,"d":{"p":20,"t":1188}},"u":45757,"o":{"s":8,"c":1,"r":null,"d":{"p":8,"t":1188}},"t":1496204319000,"i":606691}},"y":null,"sm":[],"km":11089,"g":2230749,"t":1496240948622,"q":[8704,8705,8706,8707,8708,8709,8710,8711,6857,8714,8715,6988,4429,10311,9983,8713,8716,8717,6806,6940,6941,4126,6943,10181,8545,10245,8044,8045,8046,6959,8048,8049,8050,8051,8052,8053,8047,10360,10361,9909,9151]}
responseDto: null
httpStatus: 500
date: Wed May 31 15:29:11 GMT+0100 2017 


segmentServerAddress: https://kpppen3s00.plrm.zone/PiratesPpEng3/Segment01/segment.ashx
geotopiaLogicExceptionCode: -2
methodName: TradingOffers.GetOffers
socialId: pp7372406
requestDto: {"x":0,"r":"0","f":4,"s":101,"m":"0","z":0,"g":null,"t":0,"a":null,"n":0,"o":0,"i":0,"c":5,"p":1,"d":null}
responseDto: null
httpStatus: 500
date: Wed May 31 15:40:19 GMT+0100 2017 

Have you reported this issue to Support as the pop up window suggested?