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Darth Righteous

Feb 24, 2017, 13:5902/24/17

02/20/17

Dead email addresses

Watching the forum before the switch, I think I read that if you had a dead email address you had no worries b/c on the new server they would take care of it. I have several friends who had dead addresses and now they cannot log on.

What is one to do if they have been playing the game using an old work address and they have since moved to a new job. You folks try to verify the address but it goes to a dead location. These folks are stuck in a do loop - catch 22, whatever you would like to call it.

Please help ASAP!

Thanks Darth out

Comments

Gunner.Simic

Feb 24, 2017, 15:2102/24/17

265

Hello,

They should just log in on the old URL and the game will ask them to put in the new e-mail.

Like this: https://www.screencast.com/t/smro4Mp5vbvI

If they've messed up or somehow managed to not get this, send them to the Support.

Support link: https://plariumsupport.zendesk.com/hc/en-us/requests/new

Sry thats this stuff what i got about this problem

YS
Gunner.SImic

Darth Righteous

Feb 24, 2017, 19:0102/24/17

Feb 24, 2017, 21:27(edited)

02/20/17

I see that screen is your opportunity to change your email. That was not very clear. I had one guy struggle with it until he cleared his cache.

Thanks I think they are struggling thru it.

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These folks are stuck in a do loop - catch 22, whatever you would like to call it.</p><p><p><p>Please help ASAP!</p></p>Thanks Darth out<br></p><br><br>","createdDate":"1487944740000","folderId":"103","id":"36038","authorId":"1458473","authorRegistered":"1487599672267","authorName":"Darth Righteous ","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/27342717.jpeg?v=1513778143"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"3804","commentsCount":"2","likesCount":"2","authorCommentsCount":"9","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/pirates-tides-of-fortune/103_bug-reports/36038_dead-email-addresses/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/228424/","commentUrl":"/en/comment/topic_272637/"},"strings":{"userRole":"","userId":"228424","contentDraftJs":"","contentHtml":"<p>Hello,<br><br>They should just log in on the old URL and the game will ask them to put in the new e-mail.</p><p>Like this: <a href=\"https://www.screencast.com/t/smro4Mp5vbvI\" rel=\"nofollow ugc\" target=\"_blank\">https://www.screencast.com/t/smro4Mp5vbvI</a><br><br>If they've messed up or somehow managed to not get this, send them to the Support.<br><br>Support link: <a href=\"https://plariumsupport.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plariumsupport.zendesk.com/hc/en-us/requests/new</a><br><br>Sry thats this stuff what i got about this problem<br><br>YS<br>Gunner.SImic</p>","userRegistered":"","userCommentsCount":"265","userName":"Gunner.Simic","createdDate":"1487949718350","editedDate":"0","id":"272637","entityId":"36038","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"272637","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1458473/","commentUrl":"/en/comment/topic_272811/"},"strings":{"userRole":"","userId":"1458473","contentDraftJs":"","contentHtml":"<p>I see that screen is your opportunity to change your email. That was not very clear. I had one guy struggle with it until he cleared his cache.</p>Thanks I think they are struggling thru it.<br>","userRegistered":"1487599672267","userCommentsCount":"9","userName":"Darth Righteous ","createdDate":"1487962903120","editedDate":"1487971628163","id":"272811","entityId":"36038","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/27342717.jpeg?v=1513778143"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"272811","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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