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The Server runs Bad

The Server runs Bad

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Feb 1, 2017, 15:3702/01/17
1

The Server runs Bad

Sunday was Server probs and run bad with login probs ,and plunder hardly possible.


Today from 14:00 to now the Server runs already bad , the time stand still and jump 1 to 5 min forward .


Leg attack you could not even def put in depot to save or put in haven wo win the attack was really fantastic I am thrilled! 

And a compensation was also not yet and today again something I hope there comes now a compensation for because I have no desire to lose my units for nothing as some cost also money!

Views
2k
Comments
5
Comments
Feb 1, 2017, 16:3902/01/17
17
yes, get 99% and not more.
Alyona KolomiitsevaCommunity Manager
Feb 2, 2017, 10:4902/02/17
Feb 2, 2017, 10:49(edited)
09/17/15
8278

Hi, guys! There are several reasons for that:

1) You're using Firefox browser. You need to reinstall it.

2) You're from Germany, where there were some network outages yesterday, and now it should be working fine.

3) Something different. In that case, please contact Support: http://plrm.me/Support_Plarium
Feb 3, 2017, 22:0902/03/17
02/18/15
7

please tell me why  NEW GAME SCREEN offer loads in a few seconds BUY RUBIES OFFER loads in a few seconds 

play the game LAG LAG LAG  ??? 

Click buy rubies screen BAM up and running in seconds, 

make the game work and maybe i will buy RUBIES  until i can play without lag forget it.

i am using IE and if that is slow i try CHROME  both lag server crashes crashes crashes .

the game idea is fun only if it works it would be great .

Feb 5, 2017, 20:5902/05/17
265
Sometimes, the server connection at us (players) or at the Plarium Server is bad, but we are trying to have an constant Inet connection. I will also inform my CM about your problem.
Alyona KolomiitsevaCommunity Manager
Feb 6, 2017, 08:1702/06/17
09/17/15
8278

game1 said:


please tell me why  NEW GAME SCREEN offer loads in a few seconds BUY RUBIES OFFER loads in a few seconds 

play the game LAG LAG LAG  ??? 

Click buy rubies screen BAM up and running in seconds, 

make the game work and maybe i will buy RUBIES  until i can play without lag forget it.

i am using IE and if that is slow i try CHROME  both lag server crashes crashes crashes .

the game idea is fun only if it works it would be great .

There can be many reasons why the lags occur.

The issue can be on your PC/browser/router/Internet provider/CDN/our server/etc.


To understand the reason of lag, we need some additional information. You can help us to investigate your case if you do the following:


1. Access Chrome -> More Tools -> Developer Tools - http://screencast.com/t/dXnNlwFTV8y6


2. Access Network tab http://screencast.com/t/rRKZ9T9bsG


3. Try to access the game


4. Do the right click on any line and tick Save as HAR with content http://screencast.com/t/gxsrje20g


5. Input the following command in cmd: tracert plarium.hs.llnwd.net Then make a screenshot of it.


6. Send this information to our Support Team: http://support.plarium.com/Tickets/Submit/.


They will help you to understand the reason of your lags and will help you to fix them.