[I am assuming that you are playing through the app]

PayPal is available.

Pick the offer or the package that you want, for example: https://prnt.sc/yajtpg

You should get this window, with the PayPal option: https://prnt.sc/yajxnj

When you click on that, you get sent to PayPal's login screen: https://prnt.sc/yak09m

Yes sorry im playing through the desktop app.

I used to have the option but the bank for me has now been updated with new payment options but missing Paypal

https://prnt.sc/ybhj1f

Hello again, any updates on this problem please? it is still the same no Paypal option available 

Sorry, I missed your previous reply (the forum doesn't make them very easy to spot). We'll ask, but we won't have a response before Monday.

May I ask which country are you playing from? I'm not sure if that's relevant, but it might help the Support figure it out. If you don't want to write it publicly, send me a private message via portal chat.

Im playing from Spain

Thank you.

I was told to ask you: is your country set up correctly  the payments options of the app? Click on his profile in the app, then go to "Settings", and then choose "Payment settings".

Hello ive just checked the payment settings and it was showing as Spain

https://prnt.sc/yqdvug

Ive also checked in game again but the option is still not available, up until recently it was always available and there have no problems using it for a few years now

https://prnt.sc/yqeh7v

Thank you for the quick response. I'll let them know and then get back to you when I hear from them. Sorry it's taking so long.

@Captain Pugwash , congratulations! You have successfully confused the Support! 😂 They have trouble figuring out what your problem is, and they are asking you to log out from Plarium Play, log back in, and then take a screenshot of your payment options after that.

I would add another question on top of that: are you maybe behind a VPN, TOR, or some similar network?

Hello sorry for the delay I had a hectic day yesterday. Im not using a vpn I live and work in Spain and my paypal account has been active with my bank for around 10 years with no problems.

I have just logged out and logged back in again and the problem is the same and also the same for another account I know of

https://prnt.sc/z2vd8o

They have no new ideas and are investigating. 😃

Since it'll be Fri tomorrow, I'll try to ping them before they all scram for the weekend.

Ok thanks, appreciated 😎

No news yet. They are on it, but failing to figure it out.

Hello thanks for your help I have just logged on and the problem has been fixed 😎

https://prnt.sc/zbo2mq

Cool! 😎 Thank you for letting us know.