Just to cover all our bases here, did you try from the app?

They have recently broken the in-game Support button. This might be related.

Hi Crowbar, 

I did try from the app. It works to some extent: you have to type the nickname of the player you want to befriend AND be able to visually identify his avatar in case you get several suggestions. 

In my case, my BH leader's name is Victoria - Plarium Play proposed a list of players using that name, but none were the correct one and there seems to be no way to see additional suggestions. 

Not sure about this being related to the in-game support button.

In any case, Plarium support has stopped answering on that particular ticket for the time being. 

I have a similar, if not identical, problem with FRs. I looked at the notifications settings and saw that there are many switches for Plarium when there should only be one. Can't find out how to delete these. After uninstalling the app the switches remain. I wonder if this is part of the problem.

i

Thank you both. As you can imagine, it'll take a bit of time for me to reach my contact during this period. I'll get back to you when I have something.

@Yellow Submarine, this is the same problem that the forum has had for years. I remember analysing it and telling them how to fix it, and it's still broken. That's why I couldn't tag you here.

Mind telling me your ticket number? It may provide my contact with additional info.

Hello Crowbar,

My ticket number is 6071952.

They came back to me insisting that the only way to make friends in the game is directly through Plarium Play. 

I replied sugggesting they actually read my question *sigh*.

I take this opportunity to send you my best wishes for a happy and fun New Year. 

Thank you. I too wish you a healthy and happy new year, with many friends made through the game (not the app). 😉

P.S. Thanks for the ticket number. I've passed it on.

I agree that it is ridiculous, but I'm not sure about the "they've decided not to fix it" part. I was told that I'll be notified about a fix, and - if that does happen - I'll post here.

Hi Crowbar,

Any update on this bug?

It would be nice to add new BH memebers to my friendlist w/o typing their Ids. As I havent got any requests lately. I guess it is still broken.

Thank you

Hi!

I wasn't told anything, so I assume that it's still broken. I'll ask and get back to you when they respond, likely on Monday.

@Kahless , I got my answer, but it won't make you happy. The issue was not yet fixed as it seems to be more complicated than they previously thought. They do intend to fix it eventually, but there is no expected timeline for it. When they do, they'll let me know and I'll write here. Feel free to ask again in the future, but I don't think I'll have any more info for you until it's actually fixed.

Sorry it's not better news.

Thank you for the info, anyway .. so I let me brothers know, and send them my Id

See you around

To add friends you need to open the plarium play app, click on friends, just below friends at the top type in the person you want to add and then click their name on the list.

it would be easier for each player of your new bh to look for you and add you then all you need to do is accept friend request.

Thanks for your help, Captain!