Hi
All of a sudden I can't send more messages in messenger - says blocked and most likely because of spam.
We do chat a lot, but no spam :D
Hope you can fix this.
Thanks
Lizzie
What happens if you click that "Support Team" link?
I get here http://prntscr.com/pboae8 - and I then went on bug report
http://prntscr.com/pbobwc
http://prntscr.com/pboccu
Ah, so it gets you here. OK, we'll need someone to look into your account, which I - as a fellow player - cannot do.
I'll ask someone from Plarium to do it today, but - given that it's Friday - it may take a bit longer.
I understand, I'm grateful no matter that you have responded so quickly.
Guess I will just have to wait to hear what they have to say.
Thank you for your help this far :)
Hi
All of a sudden I can't send more messages in messenger - says blocked and most likely because of spam.
We do chat a lot, but no spam :D
Hope you can fix this.
Thanks
A
I've passed it on. I expect them to sort it out in a day or two.
@Amadeus, they're having a wee bit of a problem finding out what your problem is. Can you, please, post a screenshot of the message that it's giving you?
Amadeus said:
Thank you. I've passed it on to Plarium, to figure it out, and I apologise that it's taking so long.
@Amadeus, this should be fixed now. Please check, and let me know if you experience problems again.
Same problem.
Same message as in both Amadeus' and Lizzie's screen shots.
Same result when clicking to "contact" SUPPORT TEAM (ie: directed to this forum - which is not helpful and a giant time waste before the search function turned up a relevant thread.)
Please assist in correcting the problem. Thank you.
@Polaris, I've notified the Support. Btw, you could've opened a new topic, instead of searching for this one. ;-)
@Polaris, you should be ok now.
Morning Crowbar: I have again been blockaded for spamming in chat. As Polaris has already stated, following the directions to contact support is a wasre of time. Any assistance would be greatly appreciated.
Thanks
A
@Amodeus, you're unblocked now.
"Spam" usually means that you were sending too many URLs (whatever "too many" means to Plarium's automation). I would advise sending fewer of those or moving to Discord for link-heavy conversations.
Thank You for your prompt reponse. Glad to find out wht that happened.
Regards
A
Morning Crowbar: I have again been blockaded for spamming in chat. No URL's sent but a a lot of dialogue between players. Any assistance would be greatly appreciated.
Amadeus, apologies for the delay. I'm having a bit of a problem to get to Plarium, as my contact is on a sick leave. Maybe try raising a ticket with the Support , to get this done faster?
