Purchased items and did not get them

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Purchased items and did not get them

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frank0503

Feb 26, 2019, 21:2902/26/19

07/13/16

Purchased items and did not get them

I just spent over 18000 rubies in buying Dread Fleet Units and it took my rubies and did not give me the units I purchased. I guess I no longer waste my money buying any thing

Comments

CrowbarModerator

Feb 26, 2019, 22:2602/26/19

03/07/16

2355

Did you check in your harbour (not stronghold!)?

If yes, and they are really not there, please raise a ticket here.

Agent HelgaTechnical Support

Mar 12, 2019, 11:2303/12/19

05/13/15

1258

frank0503 said:

I just spent over 18000 rubies in buying Dread Fleet Units and it took my rubies and did not give me the units I purchased. I guess I no longer waste my money buying any thing

Hello!

There are no bugs in the game that could cause such an issue.

Please check this article to find missing units.

Also, note that the purchase may have not been completed at all due to internet connectivity issues. In this case, the rubies would appear back on your account as soon as you reload the game.

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In this case, the rubies would appear back on your account as soon as you reload the game. </p>","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1552389814337","editedDate":"0","id":"586061","entityId":"123182","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"586061","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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