Nov 19, 2018, 05:1911/19/18
01/03/17
3
LOST RUBIES: Rubies have disappeared from my account.
More than 200K rubies have disappeared from my account in the last few hours.
How do I get them restored ?
Newton
LOST RUBIES: Rubies have disappeared from my account.
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Newton
CrowbarModerator
Nov 19, 2018, 07:2511/19/18
Nov 19, 2018, 07:27(edited)
03/07/16
2355
I'll have an agent check your acc.
To help them out a bit, please specify which platform (Plarium/FB) and server (The Pirate Bay/The Golden Coast/Sirens' Strait) you're playing at, and at which coordinates.
Nov 19, 2018, 14:1611/19/18
01/03/17
3
Platform: Plarium
Server: The Pirate Bay
My coordinates: -725 ; 236
Nov 19, 2018, 14:3711/19/18
01/03/17
3
The leader of my Brotherhood, Triggs, received notice that I had purchased codexes.
CrowbarModerator
Nov 19, 2018, 18:4911/19/18
03/07/16
2355
Hmmm... than that's what Plarium logs will probably say. 
Let's wait for the Support to look into it. In the mean time, if your BH didn't spend the codexes, ask them to wait until this is resolved. I assume (but don't really know) that it's easier to undo it if nobody profited from it yet.
DeletedTechnical Support
Nov 20, 2018, 15:0511/20/18
07/02/15
4521
cn4steel said:
The leader of my Brotherhood, Triggs, received notice that I had purchased codexes.
I have checked your logs and found that purchased Codexes at 22:15 UTC on November, 16. You can check this is in Brotherhood Resource History, in Bastion Knowledge window.
I am afraid the Rubies cannot be restored since the Codexes were used for a Knowledge upgrade.
