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Tournament rankings bug - Not showing my username in rankings

Tournament rankings bug - Not showing my username in rankings

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Dec 30, 2018, 11:1012/30/18
5

Tournament rankings bug - Not showing my username in rankings

Hello,

my ingame name on Nords on Facebook is zeIena (coords are x: 484 y: - 222)


Currently there is a Battleground tournament in which I made more than 10 000 points, but there is somekind of bug which doesnt show my score and rewards in Rankings tab in the game. I see that Im currently ranked 4th, but the Rankings tab shows completely different usernames. 


Here are the screenshots:




Please fix this so I can get my rewards. The tourney ends in less than 1 hour.


Thank  you.
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Agent PavelTechnical Support
Dec 30, 2018, 12:4812/30/18
07/02/15
4521

Hello!

The issue is visual. You should receive the correct reward in accordance with the number of points you've earned. Please claim the reward and attach a screenshot of the letter from Bjørn with the list of rewards. 
Dec 30, 2018, 13:1012/30/18
5

The tournament has finished, I scored some more points in the meantime. Bellow are the screenshots of incorrect rewards, you can see that I collected 15k points but the Rankings tab shows I scored 5k. I got 400 emeralds for 2nd place, how can that be correct?







Agent PavelTechnical Support
Dec 30, 2018, 14:0612/30/18
Dec 30, 2018, 14:07(edited)
07/02/15
4521

I have clarified this case. 

The ranking rewards displayed in the tournament window have been specified incorrectly. The correct ones are specified in the letter you received from King Bjørn. We apologize for this situation and will do our best to avoid such issues with the future tournaments.