All Categories

Recovery of original ID after re-install

Recovery of original ID after re-install

Search
Nov 20, 2021, 00:3611/20/21
11/13/21
1

Recovery of original ID after re-install

Today, I had to re-install MechArena due to a BlueStacks (android emulator runing in Win 10) windows crash and was given a new player ID, which in effect, all game-earned as well purchased credits and arsenal upgrades/assets, has been lost  and inaccessible.  

Is there any way or support for recovery of the original player account ID and associated assets?

Views
11
Comments
2
Comments
RescueCommunity Manager
Nov 20, 2021, 04:1711/20/21
12/21/20
324

hmmm, you should contact support through one of the below two methods.

Via the webform: https://plrm.me/arena_support 
Via the email [email protected] 

If you have any old screenshots of your gameID attach them.  If not you will probably have to provide something for them to find such as a prior purchase with the ending of your credit card.

Nov 20, 2021, 18:1311/20/21
11/13/21
1

Thanks for the suggestion, just did (2nd time) and a section of the request reads: 

"Please advice on how to recover the original 23913999, possibly through some user admin functionality:

-  logging in with the ID instead of an email, or 

- asset consolidation or merge assets among accounts, or 

- option to transfer assets among accounts."

Hopefully this time, I'll get some help.