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Confusing Bug (Can't Deploy Mech)

Confusing Bug (Can't Deploy Mech)

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Oct 27, 2024, 03:2910/27/24
10/22/23
2

Confusing Bug (Can't Deploy Mech)

Hi everyone,

The mech can't deploy in first match lunch! Anyone? (Plaruim Play)

I been playing this game for three years now, only on the last 4 months this year or so, I encountered a bug as I strongly believe, that can't be explained by support team but only with internet connection related problem, they say it's the "Download Latency Ping" which if you enabled the FPS and Ping indicator to be shown in the settings, will be seen next to the FPS, showing numbers or "???" questions marks.

Before going into the details in this thread, I need to collect more replies from player who're facing the same problem as the support team made me feel like it’s only me! 😊

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Oct 27, 2024, 13:1610/27/24
03/30/23
28

Had this bunch of times. But now i haven't encountered the bug for a while, maybe they have already fix this?

CrystalDrewCommunity Manager
Oct 29, 2024, 15:2810/29/24
02/10/23
2031

Hello! Please try to reinstall the game, as the issue can be 'caused by an unsuccessful update of the game that is not on our side. If this problem remains relevant, please contact our Support agents via this link: https://plrm.me/arena_support or email them at: [email protected]. They will help you! 

Nov 11, 2024, 11:0211/11/24
10/22/23
2
Woohoo

Had this bunch of times. But now i haven't encountered the bug for a while, maybe they have already fix this?

Happy for you but not in my case saddly

Nov 11, 2024, 11:1111/11/24
10/22/23
2
CrystalDrew

Hello! Please try to reinstall the game, as the issue can be 'caused by an unsuccessful update of the game that is not on our side. If this problem remains relevant, please contact our Support agents via this link: https://plrm.me/arena_support or email them at: [email protected]. They will help you! 

 Hi there,  

I tried the support team there's nothing they can do after more than 30 emails discussing the issue, so I decided to take this issue to the public. 

Tried reinstalling the game more than 10 times after making sure even files and folder which the game won’t delete after install (Clean Install) and the problem remains.