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Sep 19, 2023, 14:4609/19/23
09/05/22
204

Update.

So this morning I saw that they changed the front cover to the new update, and the game said I needed a new update. But when I clicked on the button, there was not update. I tried later and now it says there is no update needed. What is going on?

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23
Comments
6
Comments
CrystalDrewCommunity Manager
Sep 19, 2023, 14:5109/19/23
Sep 19, 2023, 14:51(edited)
02/10/23
2031

Hello! The Redesign Update is being released within several days, so it's likely that tomorrow it will be fully available to you and the rest! 

Sep 20, 2023, 08:5109/20/23
06/28/23
3

So why is the mobile app a different version . Demands an update to play , yet no update posted. Why have an auto update option if we are just going to be locked out? Will we be getting our daily chests when they get around to posting an update? Or will we be waiting for some time?

CrystalDrewCommunity Manager
Sep 20, 2023, 10:4009/20/23
02/10/23
2031
Warlockdba

So why is the mobile app a different version . Demands an update to play , yet no update posted. Why have an auto update option if we are just going to be locked out? Will we be getting our daily chests when they get around to posting an update? Or will we be waiting for some time?

Hello! Yesterday, we rolled out version 3.0 to 40% of the Android users and discovered an issue that affected a number of Android users who updated the game - they are unable to access the app after the update. The 3.0 release plan will proceed as follows:

  • 20/09 - today 100% Android users will be able to update their app to the redesigned 3.0 version via their Play Market Store
  • 21/09 - 100% iOS and Plarium Play users will have access to updating to the redesigned 3.0 version via App Store and Plarium Play
  • 22/09 - the game will prompt everyone to update the app via their respective stores

Thank you for your understanding 🙏 

Sep 20, 2023, 17:4009/20/23
09/05/22
204
CrystalDrew

Hello! Yesterday, we rolled out version 3.0 to 40% of the Android users and discovered an issue that affected a number of Android users who updated the game - they are unable to access the app after the update. The 3.0 release plan will proceed as follows:

  • 20/09 - today 100% Android users will be able to update their app to the redesigned 3.0 version via their Play Market Store
  • 21/09 - 100% iOS and Plarium Play users will have access to updating to the redesigned 3.0 version via App Store and Plarium Play
  • 22/09 - the game will prompt everyone to update the app via their respective stores

Thank you for your understanding 🙏 

Excitement. 

Sep 20, 2023, 19:1409/20/23
04/10/23
28

Still unable to update and game won't start withuot updating.

CrystalDrewCommunity Manager
Sep 21, 2023, 14:5209/21/23
02/10/23
2031
NQS3

Still unable to update and game won't start withuot updating.

It must be updated now