Is Plarium breaching GDPR regulations?

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Is Plarium breaching GDPR regulations?

Dec 23, 2022, 16:5912/23/22

12/15/22

Is Plarium breaching GDPR regulations?

First of all let me start by saying that Mech Arena is an amazing game. It's definitely my favourite game I've ever played on mobile. But that's the problem, it's extrtemely addictive and I need to take a break from it to focus on my studies. This is why I would like to remove my user/game data.

I have contacted support numerous times over the last six months in game and via email to have my account deleted and one of the things they require to delete the account is the "registration date", which I do not know. I contacted Google Play Support to obtain this but they responded with, "I would like to inform you that we do not have an option to check the date of the application downloaded and installed.".

The latest ticket I raised for account deletion (ticket#4492161) was December 15th but I have still not received a response on it.

I play this game in Ireland and Canada and I thought since I am an EU citizen and play in Europe that my data can be deleted when requested as per GDPR regulations. Or am I mistaken?

Comments

Airplane

Jan 5, 2023, 13:2101/05/23

12/15/22

Anyone ever have any luck getting your data removed?

FlooCommunity Manager

Jan 5, 2023, 13:3501/05/23

02/04/22

641

Airplane, hi! Could you please let me know if you've heard from our Support Team already?

Airplane

Jan 5, 2023, 20:3601/05/23

12/15/22

Hi @FlooGalleon , thanks for your response! Unfortunately no, on Dec 15th they asked for the information below, which I provided to them that day. Then on Dec 18th, I replied again asking for an update but no response.

"It sounds like you want Plarium to remove data associated with your account.

In order to respond promptly, please make sure you send us the following details:
- Names of Plarium games you play
- Your User ID or coordinates
- A Reply-To address"

Airplane

Jan 9, 2023, 22:0901/09/23

12/15/22

Hi @FlooGalleon , any advice on what I can do in this situation to get my data removed?

Airplane

Feb 1, 2023, 17:0502/01/23

12/15/22

Anyone have any luck resetting/deleting their account? Would be willing to pay if there is a fee

Airplane

Feb 8, 2023, 19:2102/08/23

12/15/22

Anybody?

Airplane

Feb 18, 2023, 16:2902/18/23

12/15/22

Clearly looks like Plarium just doesn't care about people's data

I have a feeling that they are gonna have a data leak soon

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Unfortunately no, on Dec 15th they asked for the information below, which I provided to them that day. 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