The issue you’re experiencing usually happens when the game cannot correctly sync your PC account with the mobile version through Facebook or Google. To resolve this, please try the following steps:

Verify you are using the same Facebook or Google account on both your PC and Android device. Even a small difference (old account, secondary email, etc.) can cause the game to create a new profile.

Clear cache/data of the mobile game (Settings > Apps > Your Game > Storage > Clear Cache/Clear Data), then restart the game and try linking again.

Make sure Facebook/Google is already logged into the correct account in your phone’s browser or app before you open the game.

Check your internet connection or try another network, as syncing sometimes fails when the connection is unstable.

If you previously linked your PC game to an account, confirm that the link is still active in the PC version’s settings.

If the problem continues, please send us:

Your PC account ID / username

The new mobile account ID (the one created by mistake)

A brief screenshot of the login error 

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