the ban hammer swings freely and often here.  

 most of us just treat it like a game feature. kinda like when you lose youre whole army and have to wait for ever for it to rebuild. 

 Jumy is the raining champ with a life time ban.

Second place is Roadstar Pitbull with a 30 day ban

 im #3 with 20 days.

  gadheras and Djmoody are tied in 3rd place.

of course, just like anything else in the game, you can skip all this. spend a ton, become a VIP and not get banned for things you say on the forum. atleast that is what our experience tells us. plarium will argue that last point. 

Several people have in the past come to the forum and thought they had been banned and similar because they picked the wrong server and found themselfs back to start.....

I don't know what else was in the original post, but now it offer no context or background to why or what happen, so... kinda pointless...

the ban hammer swings freely and often here.  

 most of us just treat it like a game feature. kinda like when you lose youre whole army and have to wait for ever for it to rebuild. 

   

 Jumy is the raining champ with a life time ban.

 im #2 with 20 days.

  gadheras and Djmoody are tied in 3rd place.

of course, just like anything else in the game, you can skip all this. spend a ton, become a VIP and not get banned for things you say on the forum. atleast that is what our experience tells us. plarium will argue that last point. 

Hi there i just received a warning from plarium about third party or something and i will be banned if it happens again..i dont even know what this means 

BiohazarD said:

lsexy7062 said:

Hi there i just received a warning from plarium about third party or something and i will be banned if it happens again..i dont even know what this means 

Third party software?  Were you running some kind of bot?

Chatting about The Master can get you banned - It happened to me, and all I did was try to warn another player to avoid the website

Everyone should get banned occasionally and wear it like a badge of honour

Bots are the only players who can never be permanently banned   haha

Instead, they get protection bubbles - this was taken today

roadstar Pitbull said:

So I have served my 30 day time out, but it appears the bug of not being able to start a discussion is still active.

Can a moderator help out. i read elsewhere that a quick second quick ban and reinstatement works, as a work around...

Hello :)

Gadheras said:

Snowgoon said:

BiohazarD said:

lsexy7062 said:

Hi there i just received a warning from plarium about third party or something and i will be banned if it happens again..i dont even know what this means 

Third party software?  Were you running some kind of bot?

Chatting about The Master can get you banned - It happened to me, and all I did was try to warn another player to avoid the website

Everyone should get banned occasionally and wear it like a badge of honour

Bots are the only players who can never be permanently banned   haha

Instead, they get protection bubbles - this was taken today

Just mean the "bot operator" woke up the accounts again right. If they been dormant (away) for a long time, then you get the protection bubble when you get back to the game.

Hello! Lord Gadheras is right. If you see a protection on such Castle, it means it wasn't reported before (correspondingly, it wasn't banned from our end) and the owner of this account logged in to the game again.

You're welcome to report such Castles to our Support team: https://plariumsupport.zendesk.com/hc/en-us/requests/new

Alina Phoenix said:

Gadheras said:

Snowgoon said:

BiohazarD said:

lsexy7062 said:

Hi there i just received a warning from plarium about third party or something and i will be banned if it happens again..i dont even know what this means 

Third party software?  Were you running some kind of bot?

Chatting about The Master can get you banned - It happened to me, and all I did was try to warn another player to avoid the website

Everyone should get banned occasionally and wear it like a badge of honour

Bots are the only players who can never be permanently banned   haha

Instead, they get protection bubbles - this was taken today

Just mean the "bot operator" woke up the accounts again right. If they been dormant (away) for a long time, then you get the protection bubble when you get back to the game.

Hello! Lord Gadheras is right. If you see a protection on such Castle, it means it wasn't reported before (correspondingly, it wasn't banned from our end) and the owner of this account logged in to the game again.

You're welcome to report such Castles to our Support team: https://plariumsupport.zendesk.com/hc/en-us/requests/new

Because those LONG LINES Of bots never been reported before? Come on Alina, not even you buy that....

Just remember to spy said bots when the bubble go down they are probably building troops for master to sell!!! 

djmoody said:

Some of them were reported, but most of the castles weren't so they're still there.  

So the customer expectation would be, reported 1 castle in an obvious line of bots and Plarium would alerted to them and kill all the bots. 

But Plarium's reality is that Plarium can't be bothered to get off it's collective ass and so customer's have to report every single castle in a line of hundreds if not thousands of bots?

Seriously how difficult is it for Plarium to find the start and end of a chain of bots and delete them all in a batch (given they will have sequential reference numbers). Quick check to ensure no real players got inserted in the middle of the batch. 

Even I can code tools to support this and coding isn't anywhere near my line of business, just a side hobby.

I have seen the same bot castles banned by plarium many times, and every time they manage to re-activate

toggit said:

djmoody said:

Some of them were reported, but most of the castles weren't so they're still there.  

So the customer expectation would be, reported 1 castle in an obvious line of bots and Plarium would alerted to them and kill all the bots. 

But Plarium's reality is that Plarium can't be bothered to get off it's collective ass and so customer's have to report every single castle in a line of hundreds if not thousands of bots?

Seriously how difficult is it for Plarium to find the start and end of a chain of bots and delete them all in a batch (given they will have sequential reference numbers). Quick check to ensure no real players got inserted in the middle of the batch. 

Even I can code tools to support this and coding isn't anywhere near my line of business, just a side hobby.

I have seen the same bot castles banned by plarium many times, and every time they manage to re-activate

Plarium code is full of holes. It should never be possible for bots to re-activate after 'permanent' banning

There is no visual indication a castle is banned, so how can you see that?

Hello.

The Support team has the rules and protocols according to which they're working with the reports on the accounts sending spam, using programs for the bot accounts, etc. These protocols also determine the time of the ban and the situations when the ban can be removed.

If the account is banned permanently, there is no way a player can overpass this ban and enter the game.

Plus, we regularly ban the automatic check on the servers and ban the accounts created via the help of the programs. 

Gadheras said:

roadstar Pitbull said:

toggit said:

djmoody said:

Some of them were reported, but most of the castles weren't so they're still there.  

So the customer expectation would be, reported 1 castle in an obvious line of bots and Plarium would alerted to them and kill all the bots. 

But Plarium's reality is that Plarium can't be bothered to get off it's collective ass and so customer's have to report every single castle in a line of hundreds if not thousands of bots?

Seriously how difficult is it for Plarium to find the start and end of a chain of bots and delete them all in a batch (given they will have sequential reference numbers). Quick check to ensure no real players got inserted in the middle of the batch. 

Even I can code tools to support this and coding isn't anywhere near my line of business, just a side hobby.

I have seen the same bot castles banned by plarium many times, and every time they manage to re-activate

Plarium code is full of holes. It should never be possible for bots to re-activate after 'permanent' banning

There lies the problem, players 'can' get a permanent ban for major infractions, but bot usually see 30 days....

I didnt know there was a red flag on a castle with a ban hammer on it, so how can you even tell a castle is "banned" by visual identification?

I have had support tell me "thanks for the info, that castle is now banned" (when I reported a castle for spamming letters advertising in game services to be purchased on a website outside the game).  I tested to see how "banned" it was by adding it to contacts list and watching.  Within 2 weeks of allegedly being banned, that castle changed its name and was spamming again.  That tells me that it was either a very short ban or that there is a way to get back in even after being banned.

Alina Phoenix said:

Hello.

The Support team has the rules and protocols according to which they're working with the reports on the accounts sending spam, using programs for the bot accounts, etc. These protocols also determine the time of the ban and the situations when the ban can be removed.

If the account is banned permanently, there is no way a player can overpass this ban and enter the game.

Plus, we regularly ban the automatic check on the servers and ban the accounts created via the help of the programs. 

our experience in the game is that the bots are not permanently banned.  either your information is wrong, or you are not playing the game server and not seeing the bots come back to life every 30-60 days or so with protection bubble. 

IronApex Turok said:

our experience in the game is that the bots are not permanently banned.  either your information is wrong, or you are not playing the game server and not seeing the bots come back to life every 30-60 days or so with protection bubble. 

i highly recommend that either the CMs or the developers play daily on the game server so that when we tell you these things, you dont give canned answers that contradict what we are seeing. 

To be fair, if Plarium staff was allowed to play on the server with us, it would only be a matter of time before accusations of favoritism and getting cash only items for free started to roll in.  To be honest, I've already heard such allegations, claims that players either have friends/family who work for Plarium (and leverage that for preferential treatment) as well as claims that Plarium gives special in game favors to some big spenders (in addition to the advantage gained through spending).  How much worse would it get if we had Plarium staff openly playing the game with us? Just about anything they could do in game would be potentially construed as Plarium favoritism...and known staff members would also likely get overwhelmed with letters, both from people wanting in game help and from people wanting to tell Plarium exactly what they think of them.  

The main reasons why we don't play on the real servers were described by ThatGuy in his reply.