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Not getting your rewards from league events?

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4 сент. 2016, 14:3204.09.16
220588

Not getting your rewards from league events?

Anyone else experiencing this? Twice in as many days I have not got the rewards from two league events - one was the major one that ended two days ago and the other was today from a standard league event. I tried going onto the support part where yes it does give you the option of connecting about this question but there seems to be a bug there too as you cannot go any further once you click on the section!!!


Very annoying I lost a lot of units on these events...


Yours with frustration,  


Inevitable
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4 сент. 2016, 14:5704.09.16
220588

inevitablemort said:


Anyone else experiencing this? Twice in as many days I have not got the rewards from two league events - one was the major one that ended two days ago and the other was today from a standard league event. I tried going onto the support part where yes it does give you the option of connecting about this question but there seems to be a bug there too as you cannot go any further once you click on the section!!!


Very annoying I lost a lot of units on these events...


Yours with frustration,  


Inevitable

http://support.plarium.com/enstormfall/Tickets/Submit/Step1/48

Try this link to support. Please let me know if you have problems fromthis link. I have used it myself.

4 сент. 2016, 15:1104.09.16
220588

Thanks that was the area I was looking for but could not get to. But it still does not answer my question i.e. does this happen much to people?


Thanks again for info.
4 сент. 2016, 17:2404.09.16
02.07.15
698
Only thing i can think of is you cannot earn rewards from league tourneys if you have not been in that league for at least 1 week
4 сент. 2016, 17:2504.09.16
02.07.15
698
and for the league events (train units, kill unite, etc) you should be able to find your reward packs in the black market under misc, then special
4 сент. 2016, 17:4904.09.16
220588
FAILO said:

and for the league events (train units, kill unite, etc) you should be able to find your reward packs in the black market under misc, then special
Correct and if it takes you more than 3 days to find them, you can no longer claim them.
4 сент. 2016, 20:1304.09.16
220588
Thanks again but I checked black market many times and I am about 4 to 5 weeks into the game so that's no it. I will see what support ticket response is and revert.
Alyona KolomiitsevaCommunity Manager
5 сент. 2016, 07:0505.09.16
17.09.15
8273
Those rewards are credited as soon as your League reaches the required amount of points, not when the Event is over. It's possible that you've opened your reward pack while the Event was still running and forgot about it or did not notice. 
12 сент. 2016, 17:2512.09.16
220588

I was wondering IF I was the only One who has experienced this program exception.




While I a bit relieved to find that I am not alone, I am seriously distressed by the news that it is a more systemic issue...Perhaps the programmers should review their architecture...